Joe Cooper Cadillac Chevrolet in Shawnee including address, phone, dealer reviews, directions, a map, inventory and more

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4920 Auto Mall Dr.
Shawnee, OK 74804

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Joe Cooper Cadillac Chevrolet

Overall Rating:

4.4 (out of 5)

72% recommend this dealer

43 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

2014 GMC 1500

Reviewed by Marcus Parks from Harrah, OKJanuary 03, 2023

Took my truck in for service on Feb. 04, 2022, found that it needed a motor under warranty. Was told should have motor by first week of April, did not happen, then was told no ETA on motor. They would let me know a status update once a week until June 19th, then that was the last I heard from them. I had to start calling and asking about my truck. Most of the time I could not get the individual to return my phone calls. Then in Sept. I got a hold of him and asked about a loaner car for a week or so, to have my other vehicle worked on. I was told that with out a ETA I could not get one. I asked him to ask the service manager and let me know, he stated he would, never heard back from him. A few weeks later went to talk with service manager, the individual handling my case was at lunch and the manager called him, then came and acted like I was someone just wanting to complain. I was treated like crap by this individual, he asked why I only need a loaned for a week or so, I felt it was none of his business, I told him that they had stopped letting me know the status of my truck in June and I had to start asking for updates. He stated they are suppose to let the customers know once a week the status of there vehicle. After the talk with the service manager, I got updates for two weeks then they stopped again. On Dec. the 6th I call gmc and talked with a lady and told her about the issues I was having about getting a motor for my truck. She called me back on Dec the 8th and told me they had a motor for me and it was being shipped. I believe this dealership failed me all the way around in them not letting me know the status of my truck, not returning my phone calls, even if it was to say no news, service manager treating me like crap, and on top of all of it I had to do the parts department and service departments job by calling gmc and asking for a motor. I am the customer, if you need electric at a new house would you have to go get the wire and pipe and other items then have the local utility install them NO. That is what I had to do was get gmc to send them a motor so they could put it in. Also my company truck was service by them and I noticed a oil leak under it and found the oil filter lose, this was not the only company truck we had this issue with. So would you recommend this dealership for any work No. I know this will go in file 13 when the first person reads this because they want everybody to think they are doing great a job there. I think the service manager needs to be respectful to customers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Love JOE COOPER

Reviewed by Harvey Ryan from Shawnee, OklahomaOctober 05, 2022

REALLY GREAT !!!! For the most part the sales staff was really good .... One or two salesman dropped the ball, but then another called me and picked up the ball and made me very happy and sold the unit . 2 weeks waiting , I did not leave and go somewhere else because i trusted the dealership and Mr. Cooper .. I brought 3 cars from Mr. Cooper this year and 4 in the last 4 years.....

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Best purchase experience EVER!

Reviewed by KENNETH COOPER from Newalla, OklahomaAugust 03, 2022

The assistance I received at Joe Cooper Chevrolet Cadillac of Shawnee, LLC in purchasing my new 2022 Chevrolet Trax was no less than EXCELLENT! I originally started the process online by searching for the vehicle I wanted. When I received the first call about making an appointment was just to ask what type of vehicle I wanted. The salesperson with whom I spoke put no pressure on me whatsoever, and seemed genuinely concerned about getting me the vehicle I wanted. The next day or so I met with Kaeli (sp?, sorry :-() was also no less than excellent. Again, no high pressure sales tactics, just a genuine concern with getting me the vehicle that I wanted. During the process I had a family emergency away from the dealership, and the sales team went into overdrive to get all the details and paperwork completed. I was, and am genuinely impressed by their efforts. Well done! And I love the Trax!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Joe Cooper Cadillac Chevrolet

We provide our customers with top quality service in every area of our dealership. At Joe Cooper Chevrolet Cadillac we take pride in putting our customers first and offering you high quality vehicles. Every member of our staff is dedicated to providing you with the kind of first class service that you deserve and we strive to make your next vehicle purchase as smooth and efficient as possible. Come by and see us anytime where the friendly staff that will be happy to assist you in any way possible.

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