Bob Moore Buick GMC

Avoid Bob Moore Buick GMC at all costs. I had one of the most frustrating and unprofessional experiences I've ever had with a dealership. I came in to look at a vehicle and was offered $10,000 for my trade. I returned a week later, ready to finalize the deal, only to be told they were now offering $1,000 less. When I asked why, I was told, “We live in a different world than we did a week ago.” Seriously? Despite the clear bait-and-switch, I decided to move forward because I really wanted the vehicle. They claimed they'd go to their other store to pick it up for me — only to call me later and say that store wouldn't release the car, and now I’d have to redo the entire deal with a different location and they “couldn’t promise the same deal.” Throughout this entire mess, the managers — Jeremy and Duke — were dismissive, rude, and completely lacking in customer service skills. I asked six times for the general manager to return my call. Not once did I hear back. This place is the definition of disorganized, misleading, and untrustworthy. I will NEVER buy a car from Bob Moore Buick GMC — and I strongly suggest you don’t either.

Bought a used vehicle earlier this year. Great price compared to other comps, but as soon as I left the lot I had multiple issues. I had a great experience with the sales rep, zero complaints on his end. I ended up buying the best four year warranty that they had talked me into. It was supposed to cover everything under the hood, bumper to bumper, but all the issues I have had so far not one of them has been covered. As soon I got home I had multiple leaks and had to replace different valves and cracked hoses. None of these issues were covered! One of the tires had a slow leak over the past five months and after taking it to multiple shops to get inspected, we could not figure out where the leak was from. PSI gauges were fine, tire was fine. I ended up going to my buddies wheel shop and he took the tire off and found a six inch crack in the inside of the wheel that had been welded over. A very sloppy weld. This was extremely unsafe to drive on. After this, I contacted the company to file a clam hoping the warranty I had would cover it. NOPE. So I called Bob Hope to let them know the situation and they told me that too much time has gone by since I purchased it and they would not do anything. Even though clearly this wheel had been welded before I bought the car. It would have been nice if they disclosed this. This car is my wife's and she has been driving our baby around in it on a daily basis. Very unsafe for them to drive around, can't believe Bob Hope would sell the car like this. I would recommend you document conversations you have with anyone from Bob Hope if you plan on purchasing a used vehicle. And if you have the time, get every inch of the car inspected by an authorized company. Don't purchase any warranty from them, it's a waste of money and nothing essentially is covered. I would take my business elsewhere.

Signed a lot of paperwork, left with keys and they sold the car to someone else a few hours later. 1-star, do not recommend AT ALL.