John Vance Auto Group

Back in December 2020 we sent out inquiries to twelve Jeep dealers within 70 miles of Stillwater (our home). Only six bothered to reply. Of those six, your salesperson, Jennifer Medina, was by far the most enthusiastic and helpful. She sent us two separate videos introducing herself and wanting to take care of our Jeep purchase. Solely because of Jennifer, we recently purchased a new Jeep Sahara from John Vance Auto Group. Jennifer facilitated that purchase. We found the whole process to be quite satisfactory. The Jeep arrived just as we had ordered it, and was transferred to us for the price agreed upon. It appears to be functioning according to spec, and we are quite satisfied with it. We don't normally take the trouble to write a review, but what is really prompting us to do so now is the service provided to us by Jennifer. She was polite, friendly, and attentive on every occasion we dealt with her. When we had questions, she answered them directly and honestly. If she didn't know the answer, she stayed with it until she got one for us. When we took delivery on the vehicle, she suggested a time when she could spend some time with us going over all the things that have changed since our old Jeep. She didn't rush us--let us get the feel of it and ask questions--showed us all the fancy electronic and internet stuff and got answers to questions she wasn't sure of. She is still following up on some of those questions 2 weeks later--bless her. You couldn't have a better representative. Treat her well. She's a keeper.

After seeing a 2019 Outback on the Carfax site I contacted the dealership and spoke with Chris G. about the car. Was told that the previous owner slightly damaged the grill and has since been repaired. Feeling comfortable with that and seeing that John Vance Auto Group conducted a wheel alignment, rotated the tires, oil change I drove from Louisville to make the purchase. They failed to disclose to me that both front axles needed to be replaced nor did they mention that the left front tie rod was cracked. I had the car inspected by 3 auto repair shops and a agreed that the axles and tie rod needed to be replaced. What unnerved me even more was they told me I had no business driving the car, period. After I had the repairs made and those repairs updated on CarFax, one can easily conclude that John Vance Auto Group knew the condition of the car. They knowingly sold me a severely damaged and unsafe car. They allowed me to drive over 800 miles home in a car that John Vance himself would not put his family near. I would ask that since the dealership knew about the damage and sold it anyway that they reimburse me the just over $2,000.00 that I paid to fix these issues. They have had copies of all of the estimates and the paid receipt of the repairs for sometime and yet they have no desire to make things right.

In the days of corona virus John Vance motors was offering internet buying. The offer by Mr. Vance on video seemed sincere. Since it was sight unseen I expected the sales force to be my eyes and ears on site and be and do more than if I were there to check things myself. I asked several questions about various things, got affirmative answers and was assured twice that "they check everything". When car was delivered (400 miles) there were many things that were wrong (they did not check everything), without going into detail of all the problems I notified the sales people by email, no response. I notified John Vance, the owner, and can't say enough good about John. He took care of things immediately and as much as possible for me being distant, said that is not the way they do business. I believe him, and I feel confident that the next internet sale will be treated with integrity and double check "everything" thoroughly. If only reviewing John it would be 5 star.