Serpentini Chevrolet Willoughby

I am writing to complain about Serpentini Chevrolet in Willoughby, Ohio. On 12/20/24 I attempted to purchase a vehicle from this dealership.  Although I found a car readily, they made me wait well over 4 hours before I decided to leave, the first night. They also told me they would give me $1900 for my leased truck for the trade-in, but they were actually adding that cost to my loan so that I was still paying the truck off. It wasn't a trade-in at all!  They misrepresented their position and intentions, attempting to lie and take advantage of me.  And WHY would any sale take so much time?? The newly purchased vehicle came with a two-year, 100,000 mile warranty.  Before 3 months into owning it I have had several mechanical issues with the vehicle which they refuse to cover, front brakes, struts and a leaking oil pan. In addition, they want to charge me over $3000 in repairs.  I have tried to call to speak to the management but was not able to get hold of anyone, and was directed to leave a message.  I have left several messages but have never received a call back.  I have been calling the dealership for 3 months, from when the problems started, and they told me my salesman Kyle Talarico would call me back, but no one has EVER called me back.  I do not think that a newly-purchased vehicle that was "certified" should need brakes after only 7 K miles of mostly freeway driving.  This is the second car I have purchased from them within 6 months, but they are doing nothing for me -- not even the courtesy of returning my calls.  I feel that they are using sleazy sales practices and that they are dishonest and took advantage of me.  I'm extremely disappointed in my entire experience with this dealership

The WORST buying experience ever! Vehicle I wanted to buy was far higher in price than advertised. Tried to sway me into buying another car with a HUGE oil leak. Moved to another vehicle, and they then added the price to fix a problem with this one to my quoted price! Dishonest Con-artists! Ended up walking out! Avoid this dealership!!!

This place is terrible. Has had our car we bought last fall foe 40+ days now. No loaner. No rentals. No one there cars. Car has been fixed under their "warrenty" several times same issue. Went there to plcheck on transmission a s they were waiting on it they said. I found it on their dock on a skid. No call backs, no service, no call backs from morning zeda, which is generally manager on any issues. Stay away from this place. You will not get your value for your money and all youur time. This was our 2nd car from here and last