255 Lafayette St
London, OH 43140

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Sales: 380-888-2171

Used Cars: 380-888-2172

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 7:30pm
Wed 7:30am – 6:00pm
Thu 7:30am – 7:30pm
Fri 7:30am – 5:00pm
Sat 9:00am – 5:00pm

Reviews of Coughlin Chevy, GMC, Buick

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

On 7-5-2019 I purchased a used vehicle from Coughlin, a

Reviewed by MikeMay 31, 2023

On 7-5-2019 I purchased a used vehicle from Coughlin, a 2012 Dodge with 6,700 miles. I live in Mass so I brought the car on line conducting all documentation on-line. I was offered an extended warranty for several thousands more which I was told cover the vehicle from front to back. I quote" you will have no worries for the next four years". I recently had an inspection done and learned that my front strut mounts which effect the steering needed to be replaced. A replacement normally done between 50,000 and 100,00o thousand miles. My car just turned 13,500 miles all original. Based on that mileage the front struts should not need replacing. Contacting the warranty company with several months still existing for service that Coughlin Motors arranged a company called ASC, I was told that the warranty sold to me by Coughlin which was suppose to coverer everything from front to back does not cover this repair and ASC refused to honor. If the specific part is not listed, coverage is not provided. A far cry from what Coughlin Motors told me. When I contacted Coughlin I received a run around and denial that anyone would have said I was fully covered for all repairs although this person was not purvey to the original conversation. Then I'm told that front strut mounts are not covered because of normal wear and tear like brakes. Although I understand this, front strut mounts normally need replacing between 50,000 and 100,000 miles. An apparent faulty set of mounts when originally installed and something Coughlin should have addressed prior to the car being sold. I purchased this card on-line trusting Coughlin integrity and honesty,. Although I was promised a return call on this and a solution, nothing to date has. been done. So a word of advise to my follow consumers, if it says Coughlin, walk away and buy from another dealer who does what they say and promise. Coughlin lied about the full coverage front to back and apparently lied when they stated the car, my Dodge had been fully checked and serviced prior to sale. If it had, the front strut mounts, parts that do not wear at 13,000 miles would have been changed prior to the sale. Very disappointed in this company, shop elsewhere and make sure your are getting what they promised and you paid for. I will continue addressing this on other sites hopefully protecting other customers from experiencing what I have purchasing from Coughlin. Mike HOULE Massachusettes

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great place to do business with, I have bought multiple

Reviewed by David March 24, 2023

Great place to do business with, I have bought multiple vehicles from there by the same salesman Ryan

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

I went in there looking for a truck because I have a race

Reviewed by Lonnie67September 12, 2022

I went in there looking for a truck because I have a race car trailer I need to pull. I was approved for a 2017 GMC Sierra 1500 and was assured it had no problems except the tailgate which the salesman told me they would replace. I was told because of my credit score I couldnt get any kind of warranty which i wanted, I am not 3 months in at $734.00 a month and my wiring harnass that controls my windows and interior lights needs replaced, they are going to fix that put also my truck is running like crap, i bought a coil pack because the dealer told me thats what was wrong with it but that didnt fix it. They are giving me the run around about fixing this problem which obviously was there when I bought the vehicle. I think they just want to sale cars and dont want to tell you the truth about them. They should be responsible for my repairs, I told the salesman I had no extra money to put into repairing a vehicle that wasmy whole reason of going to this dealership was so I would not have to.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 2

Customer Service 3

Quality of Repair N/A

Friendliness 4

Pricing N/A

Maximum rating = 5

About Coughlin Chevy, GMC, Buick

At Coughlin Automotive of London customer satisfaction is our first priority. With a professional sales team knowledgeable service department Genuine GM parts department and first rate body shop we strive to meet all of your automotive needs. As a locally owned and operated business we appreciate the opportunity to earn your business and look forward to serving you.

Coughlin Automotive of London is proud to offer the Buick GMC Chevrolet Freightliner and Shadow brands. Maintaining an inventory of over 400 units Coughlin Automotive is sure to provide customers with the best selection.

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