3365 Highland Ave
Cincinnati, OH 45213
Sales: 513-718-2445
Used Cars: 513-718-2453
Sales Department
Sun | 12:00pm – 4:00pm |
Mon | 9:00am – 7:00pm |
Tue | 9:00am – 7:00pm |
Wed | 9:00am – 7:00pm |
Thu | 9:00am – 7:00pm |
Fri | 9:00am – 6:00pm |
Sat | 9:00am – 5:00pm |
Service Department
Sun | Closed |
Mon | 7:00am – 6:00pm |
Tue | 7:00am – 6:00pm |
Wed | 7:00am – 6:00pm |
Thu | 7:00am – 6:00pm |
Fri | 7:00am – 6:00pm |
Sat | 8:00am – 2:00pm |
See all dealerships near Cincinnati, OH that carry GMC, Buick
Overall Rating:
3.6 (out of 5)
73% recommend this dealer
55 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I am very dissatisfied with the poor communication, lack
I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used during repairs. Staff scheduled the completion of recall repairs on a Thursday (12/29/22). I took my YUKON to the location only to be told they “Can’t work on it” and that they “shouldn’t have scheduled me and the lady that scheduled doesn’t know anything about vehicles”. This is bizarre to me as the lady clearly works at a car place. Service staff requested I bring it back Monday and they promise it will be done, “It’s about a 10-hour job”. I called Monday before I left the house just to make sure the information was still accurate when the service staff said “Oh, the transmission tech called off today can you come tomorrow?”. Unfortunately, I work 24-hour shift on Tuesday so I still dropped it off on Monday morning, with a half a tank of fuel and an understanding that they would work on it Tuesday. Once at the dealership they then said they could have the vehicle for up to a week. A week was going to be a struggle, but my wife and I could make it work. I called multiple times during the week given the run around and promised that someone would call me back. On the 8th day I finally got ahold of the service manager stating they haven’t even started on it. I have three small children that require carseats and my family vehicle had been sitting on the lot for 8 days – I am obviously not happy. They then reminded me to make sure I brought the rental back on a full tank. When our family vehicle was complete, I returned the rental full of fuel (1/9/23) only to discover my personal vehicle, which had been “sitting” for 14 days was almost on E. When questioned the staff said they had driven in “40 miles to make sure the repairs had worked”. I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used to, what I’m assuming, transport an associate back and forth from work because it surely wasn’t only 40 miles they drove to “check”. Again, I have three small children that require car-seats which makes the 14 days of not having our family vehicle unacceptable.
Maximum rating = 5
Marksweeney GMC is (was ?
Marksweeney GMC is (was ?) A very reliable dealer. But some reason the service counter has went down hill. I had a very bad experience and the issue needs to be addressed immediately. I won't name names on the internet.
Maximum rating = 5
excellent
petting the dog makes the experience beyond wonderful.
Dealer Response
Greta, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maximum rating = 5
Mark Sweeney GMC dealership has been serving the good people of the greater Cincinnati area since 1991. We have also been a Buick dealership since 2005. We are conveniently located on Highland Avenue just a couple of blocks from Interstate 71 Ridge Road and Kennedy Avenue. We offer a full compliment of services at our dealership including new and preowned vehicle sales service parts and accessories. Stop by today to take a test drive.
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