Mark Sweeney Buick GMC

I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used during repairs. Staff scheduled the completion of recall repairs on a Thursday (12/29/22). I took my YUKON to the location only to be told they “Can’t work on it” and that they “shouldn’t have scheduled me and the lady that scheduled doesn’t know anything about vehicles”. This is bizarre to me as the lady clearly works at a car place. Service staff requested I bring it back Monday and they promise it will be done, “It’s about a 10-hour job”. I called Monday before I left the house just to make sure the information was still accurate when the service staff said “Oh, the transmission tech called off today can you come tomorrow?”. Unfortunately, I work 24-hour shift on Tuesday so I still dropped it off on Monday morning, with a half a tank of fuel and an understanding that they would work on it Tuesday. Once at the dealership they then said they could have the vehicle for up to a week. A week was going to be a struggle, but my wife and I could make it work. I called multiple times during the week given the run around and promised that someone would call me back. On the 8th day I finally got ahold of the service manager stating they haven’t even started on it. I have three small children that require carseats and my family vehicle had been sitting on the lot for 8 days – I am obviously not happy. They then reminded me to make sure I brought the rental back on a full tank. When our family vehicle was complete, I returned the rental full of fuel (1/9/23) only to discover my personal vehicle, which had been “sitting” for 14 days was almost on E. When questioned the staff said they had driven in “40 miles to make sure the repairs had worked”. I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used to, what I’m assuming, transport an associate back and forth from work because it surely wasn’t only 40 miles they drove to “check”. Again, I have three small children that require car-seats which makes the 14 days of not having our family vehicle unacceptable.

Marksweeney GMC is (was ?) A very reliable dealer. But some reason the service counter has went down hill. I had a very bad experience and the issue needs to be addressed immediately. I won't name names on the internet.

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