Mark Sweeney Buick GMC in Cincinnati including address, phone, dealer reviews, directions, a map, inventory and more

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3365 Highland Ave
Cincinnati, OH 45213

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Sales: 513-718-2445

Used Cars: 513-718-2453

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Mark Sweeney Buick GMC

Overall Rating:

3.6 (out of 5)

73% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I am very dissatisfied with the poor communication, lack

Reviewed by NotHappyJanuary 16, 2023

I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used during repairs. Staff scheduled the completion of recall repairs on a Thursday (12/29/22). I took my YUKON to the location only to be told they “Can’t work on it” and that they “shouldn’t have scheduled me and the lady that scheduled doesn’t know anything about vehicles”. This is bizarre to me as the lady clearly works at a car place. Service staff requested I bring it back Monday and they promise it will be done, “It’s about a 10-hour job”. I called Monday before I left the house just to make sure the information was still accurate when the service staff said “Oh, the transmission tech called off today can you come tomorrow?”. Unfortunately, I work 24-hour shift on Tuesday so I still dropped it off on Monday morning, with a half a tank of fuel and an understanding that they would work on it Tuesday. Once at the dealership they then said they could have the vehicle for up to a week. A week was going to be a struggle, but my wife and I could make it work. I called multiple times during the week given the run around and promised that someone would call me back. On the 8th day I finally got ahold of the service manager stating they haven’t even started on it. I have three small children that require carseats and my family vehicle had been sitting on the lot for 8 days – I am obviously not happy. They then reminded me to make sure I brought the rental back on a full tank. When our family vehicle was complete, I returned the rental full of fuel (1/9/23) only to discover my personal vehicle, which had been “sitting” for 14 days was almost on E. When questioned the staff said they had driven in “40 miles to make sure the repairs had worked”. I am very dissatisfied with the poor communication, lack of timeline, and lack of reimbursement for the fuel used to, what I’m assuming, transport an associate back and forth from work because it surely wasn’t only 40 miles they drove to “check”. Again, I have three small children that require car-seats which makes the 14 days of not having our family vehicle unacceptable.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Marksweeney GMC is (was ?

Reviewed by The MayorDecember 27, 2022

Marksweeney GMC is (was ?) A very reliable dealer. But some reason the service counter has went down hill. I had a very bad experience and the issue needs to be addressed immediately. I won't name names on the internet.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

excellent

Reviewed by Greta Reed from Dayton, OhioDecember 20, 2022

petting the dog makes the experience beyond wonderful.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Greta, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Mark Sweeney Buick GMC

Mark Sweeney GMC dealership has been serving the good people of the greater Cincinnati area since 1991. We have also been a Buick dealership since 2005. We are conveniently located on Highland Avenue just a couple of blocks from Interstate 71 Ridge Road and Kennedy Avenue. We offer a full compliment of services at our dealership including new and preowned vehicle sales service parts and accessories. Stop by today to take a test drive.

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