Borcherding Buick GMC in Cincinnati including address, phone, dealer reviews, directions, a map, inventory and more

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9737 Kings Auto Mall Rd
Cincinnati, OH 45249

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Sales: 877-727-7643

Used Cars: 513-640-0455

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00am
Tue 9:00am – 8:00am
Wed 9:00am – 8:00am
Thu 9:00am – 8:00am
Fri 9:00am – 6:00pm
Sat 10:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Borcherding Buick GMC

Overall Rating:

4.4 (out of 5)

84% recommend this dealer

45 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.8 (out of 5)

Dont buy a Buick

Reviewed by Chris Runnels from Cincinnati, OhioFebruary 17, 2020

Paid $30,000 for a certified Buick enclave with 30, 000 miles, now has 60,000 miles. Had problems from week 1 till now. 3 of my 4 visits to service resulted in the issue not being solved or fixed. It still whines at 40 mph when the car is cold. There is a definite transmission issue or torque converter issue that is being ignored, though I have mentioned it twice. I just had an ac compressor failure, and although certified it was not covered. The repair price quoted was over twice what I had it repaired for . One a a half years after I paid 30k its worth 15 k? Half what I paid for it? I think I know why. My 200,000 mile Toyota and Lexus were perfect when sold. Buick still has a long way to go.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

New car purchase

Reviewed by JACK ALEXANDER from Mason, OhioFebruary 12, 2020

A great experience working with our sales rep Hank. He was extremely supportive

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.3 (out of 5)

Dishonest

Reviewed by Ken schmitt from rockportFebruary 06, 2020

Found a used truck online, was suppose to have 39,600 miles, clean Carfax, purchased vehicle and drove off lot, stopped a nearest gas station to read owners manual to turn of wipers and read about displays, found no manual, called back and was told I would be sent a brand new one in a couple of days, as I drove down the road, (10 miles from the dealer I noticed that the mileage was over 41,000 miles, when I got home I called about the mileage and the manual, was told they changed their mind and would not be sending the owners manual. By this time I had seen enough of this dealership and cancelled my extended warranty. (I had lost trust in this dealership. I then requested the free Carfax, just to check if they were telling the truth about it being clean, my truck had front end damage reported the previous year. Most likely will not purchase another vehicle from them.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Borcherding Buick GMC

Welcome to Borcherding Buick GMC located in the Kings Auto Mall in Cincinnati. If you are in the market for a new or used car truck or SUV come check our Cincinnati Buick and GMC dealership to find deals on the newest models around. As the premier Buick GMC dealer in the Loveland West Chester Indian Hill and Mason area we have a huge inventory of new vehicles including the Buick Enclave GMC Sierra 1500 and Buick LaCrosse. Stop by our Kings Auto Mall Buick GMC dealership and test-drive a new Buick or GMC vehicle today. Come check out our great selection of Used Cars used trucks and minivans in Cincinnati Ohio.

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