12423 Mayfield Rd
Chardon, OH 44024

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Sales: 440-286-6161

Used Cars: 440-286-6161

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Overall Rating:

4 (out of 5)

96% recommend this dealer

448 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I took my truck for an oil change and transmission flush

Reviewed by twilightluv33April 20, 2024

I took my truck for an oil change and transmission flush and was told that I needed over $4000 of work needed on my truck. There was nothing wrong with it just needed the oil change and wanted to have transmission flushed. The service rep stated that all the work needed to be done for safety reasons. I dropped my truck off and picked up the next day and no oil change or transmission flush was done since I denied them to do all the unnecessary repairs. I was also told that if I wanted to trade my truck in that they would offer me $7500 due to all the work that was recommended to be done. While I was waiting for my truck to get an oil change I seen a truck similar truck to mine that was 4 years newer with the same mileage 75,000 miles going for $38,000. They did not do anything for my truck. There is nothing wrong with my truck and the Kelly Blue book value states $32,000. Junction went down hill over the years. Not going there every again.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I purchased a 2016 F150 from them within a month I had a

Reviewed by Sspencer8963February 13, 2024

I purchased a 2016 F150 from them within a month I had a problem took it back they replaced the alternator under warranty did not fix the problem. They sent it to another dealer who intern charged me $500 for a wiring repair that did not fix the problem, when I went back and complained about it, they told me the truck was at the other dealer not their problem anymore and just left me hanging, so does Babcock stand behind his sales? Absolutely not.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I recently purchased a certified GMC Terrain from

Reviewed by Pete BertoloOctober 25, 2023

I recently purchased a certified GMC Terrain from Junction Auto. I worked with Russ Wheeler and found that Russ is a country gentleman with a vast source of knowledge about vehicles. He was very honest and straight forward in this approach in matching a vehicle to my needs. I also found that their financing department and service department (I had a dealer installed option on my Terrain) were very professional in all aspects of the transaction. I look forward to a long and beneficial relation with Junction Auto.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Dependability Since 1931
Junction is a fifth generation family owned business. We still run the business in a friendly honest old fashioned manner. Owners Ed & Cliff Babcock still shares and follows his family's values. We really do want to help you!

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