Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC in Chardon including address, phone, dealer reviews, directions, a map, inventory and more

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12423 Mayfield Rd
Chardon, OH 44024

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Sales: 888-692-4818

Used Cars: 888-409-9514

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Overall Rating:

4.9 (out of 5)

97% recommend this dealer

440 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I have bought and have been using Junctions service

Reviewed by DisappointedNovember 21, 2022

I have bought and have been using Junctions service department for 5+ years and I must say up until 2020 I never had a bad experience. The last 2 years I have had a lug nut fall off while driving. The last tire rotation the technician hand tightens all 5 lug nuts on the driver side front wheel which I had to pull over and tighten myself. I asked for license plate LED replacement bulbs and was told for both the cost was close to 500$ when in turn they were looking at the Head light replacements (I would guess) I asked to have the washer nozzle replaced and found that the Technician broke the existing nozzle while replacing the defective nozzle. also, the washer fluid bottle was dry and not sure how the replacement and functionality worked after?? They state that the service department will do an inspection of the vehicles when dropped off, all tires were under preasure, not sure if they checked any other fluids besides completing my oil change. I believe that mistakes can happen but this is strike 3 and will find sales and service from another dealer.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

After a routine lube and oil.

Reviewed by Jere333June 10, 2022

After a routine lube and oil. change, I could not find the “dealership experience survey” and wanted to write a review. Compliments to Greg Dines who has taken care of us for many years. Regarding service on our Cherokee, Greg Dines is caring, professional and committed to giving his person attention. He is an outstanding Junction Auto representative. We have never been disappointed with Greg. Keep him!

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

First oil change and ceramic touch up appointment.

Reviewed by markmusca64.mmApril 06, 2022

First oil change and ceramic touch up appointment. Ashley Richardson checked me in. Super friendly, knowledgeable and professional. Work was performed at a 5 star level, my vehicle left the body shop in great shape, paper floor mats were put down by the service dept. and i didn't wait very long at all. At checkout, I was informed that my first oil change was free of charge and the ceramic coating was included in my option warranty. I was also escorted to my vehicle by Ashley when I left! I couldn't ask for a better dealer service experience! If I could award more stars, I would! Mark Musca

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Junction Auto Family - Chrysler Jeep Dodge Ram Buick GMC

Dependability Since 1931
Junction is a fifth generation family owned business. We still run the business in a friendly honest old fashioned manner. Owners Ed & Cliff Babcock still shares and follows his family's values. We really do want to help you!

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