38039 Chester Rd
Avon, OH 44011

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Sales: 440-695-2081

Used Cars: 440-934-6600

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Joyce Buick GMC

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Oil change & tire rotation

Reviewed by Nelida Otero from Lorain, OHJanuary 19, 2024

Painless in every way. I had a free oil & tire rotation due. They were very punctual.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Joyce Buick GMC of Avon Team

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Amazing sales experience at Joyce Buick w/Jenna R.

Reviewed by Eileen from Cleveland OHSeptember 26, 2023

We worked with Jenna Raney at Joyce Buick/GMC in Avon, who was absolutely amazing. We have been to a lot of local dealers and Joyce Buick/GMC and Jenna Raney were by far the best and most professional dealer and sales professional that we came across. Jenna went way above and beyond to go over the suv we purchased. She showed me how to use every feature and went over everything again before we left. She responded quickly to all my questions before we ever got to the dealer. She was professional and easy to talk to and made us feel very comfortable with our purchase. No high pressure sales practice. Just a good, honest person and someone who really loves what she does for a living. We would highly recommend Jenna Raney and Joyce Buick/GMC in Avon, OH

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Congratulations on your new vehicle, Eileen. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jenna was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Joyce Buick GMC of Avon Team

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Paid for a diagnostic test, test done in 45 min.

Reviewed by maryloudemaline35September 08, 2023

Paid for a diagnostic test, test done in 45 min. Waited 35 to pay the bill. Approached by service rep, who informed that my car needed wiring done, when I pointed to my car, she then asked why I was still there. Informed that we “we all look alike” along with other inappropriate comments. Then I found out that the diagnostic test did not even address the main cause of my problem. Why not. Wrote letter no response. Guess they do not care about old women.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Joyce Buick GMC

GM's 2022 Buick Dealer of the Year! We are proud to be your #1 new and used car dealer in Northeast, Ohio! We're sure to have everything you're looking for. Your friends and neighbors make the drive to Avon because we've been providing an experience for a lifetime since 1966. This experience always includes interacting with our friendly and loyal staff without dealing with high-pressure tactics. With an extensive inventory of new Buick and GMC vehicles, and a variety of pre-owned inventory; Joyce Buick GMC is bound to have something for everyone at our convenient location off I-90 in Avon, OH. For a Lifetime!

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