Toth Buick GMC in Akron including address, phone, dealer reviews, directions, a map, inventory and more

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3300 S Arlington Rd
Akron, OH 44312

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Sales: 888-266-0287

Used Cars: 888-832-7573

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Toth Buick GMC

Overall Rating:

4.2 (out of 5)

79% recommend this dealer

52 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Worse experience with a body shop ever !!

Reviewed by Natasha love from Akron OhioMay 18, 2021

I own a 2020 GMC terrain . I was hit by another driver on my driver side of my vehicle. I decided to take my truck to Toth because their a GMC dealer sob I knew I would get all GMC direct parts. That was the worst decision I could’ve made I drop my car off on May 7 went Wednesday the May 12th to pick it back up. I get there and it’s like they did the bare minimum I have small dings on the bottom of my door right above my door molding when I pointed them out to Todd he says to me you have to admit it’s small . I don’t care how small it is I don’t want any dings or scratches on my car also the moldings where not new. He insisted that the moldings were new and must have came in scratched. I came back today to pick my car up and it’s like they sanded those spots but not do the full work up on it because it was small they did the bare minimum . Did not paint the whole entire door like they charged insurance company for.I’m very upset and tried to express this and no one there even cared . The sales people and service men are nice . Unlike the body shop horrible customer service and work in the body shop is like a back yard Mecanic . I have the insurance company adjuster coming out to look at the door and someone else will fix it correctly. It’s not a large my spot but I expected my truck to be back exactly how it was before the accident. Also for them to do what they charged the insurance for

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Excellent Service

Reviewed by Thomas L Reynolds from Canton, OHFebruary 17, 2021

I came on the wrong day from my appointment. The service rep was very nice and fit me in.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

What customer service!

Reviewed by Dennette L. Waters from Akron, OhioJuly 14, 2020

I went to Toth on Arlington Road in Akron, Ohio, to evaluate the size of the Arccadia. A gentleman came out, spoke with my husband and me and answered questions. He let me get into a Buick Enclave to evaluate its size. My husband left his name and number, told him what we were looking for ( a full sized SUV), and we left feeling like the interaction had been successful. We came home and started looking for vehicles on Auto Trader and Car Gurus. Around 2:30pm, I jumped on CARS.com (notice a familiar theme here) and I found this beautiful red Yukon listed for $7000. I called to make sure it was still available and we jumped in the car and headed back to Toth Buick and GMC on Arlington Road in Akron, Ohio. All the way there, we talked about the earlier visit and wondered why the salesman hadn't told us about it, since he knew what we were looking for and resolved to ask the salesman when we got there. Well, he wasn't around so this other guy offered to bring the car down for us. After checking the computer, he informed us that the car was not what we asked for. It took me some time, because I had gotten angry, but I was able to show him the ad on my phone. The junk he showed my husband wasn't worth the $7000 asking price, and the car pictured was a nearly $16,000 sticker price. They advertised a 2007 Yukon SLT, but pictured a 2013? model of a different kind. I told the salesman I wanted the pictured car for the advertised price, which I knew they wouldn't do. So what are my issues? I'm sure the family guy, Mr. Toth is wondering as he reads this, so I will spell it out. 1. Your first salesman didn't even offer to help us find anything. He was in early, but I'm pretty sure if I had said I wanted that 2014 Enclave, he'd have helped me make the purchase. 2. I wasted time due to an inaccurate ad (mistakes happen). But the most egregious sin was that the last guy (a young African-American), didn't even offer an apology. As I said, What customer service! Don't worry! I won't be back!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

I'm really sorry that this happened. We have a Yukon and a Yukon XL, both red, and the pics were mixed up. I fixed the pics in our system last week and I guess I assumed that the pictures would then be fixed on all of our 3rd party sites like Cars.com. I was wrong. I'm sorry you made the drive back based on incorrect pictures. I'm also sorry Antoine didn't offer an apology. He's an awesome guy, that's not like him, I'm not sure what happened there. Anyway, it was an honest mistake and I apologize. -Nick Toth

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Toth Buick GMC

TOTH IS THE OLDEST BUICK DEALER IN OHIO!

FAMILY OWNED AND OPERATED FOR ALMOST 80 YEARS COME FIND OUT WHY WE HAVE SUCH A LARGE FOLLOWING OF REPEAT CUSTOMERS!

ALL TOTH USED VEHICLES COME WITH DRIVESURE ROADSIDE PROTECTION NITROGEN FILLED TIRES AND MORE!

VISIT US AT WWW.TOTHAKRON.COM

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