Bob King GMC/Buick

We purchased a one owner GM certified Yukon from Bob King in February of this year. We agreed on the value of my trade, the purchase price of the new vehicle, and the deal went smoothly. I inspected the vehicle before purchase. I noticed it may have had some paint work, but I assumed the vehicle had gone through a lengthy inspection process. I believed the purpose of this lengthy, inspection process was to buy with confidence in the dealer and GM’s program. This program also comes with a 12 month or 12,000 mile bumper-to-bumper warranty as well as 100k powertrain. The gentleman that helped with the finance process was very nice and made me aware that the console lid was broken. That was no problem as they offered to repair it when the part came in. This is where the problems begin. I noticed creaking in the front end the week we brought it home. I thought it would be an easy fix since it’s under warranty. I made the dealer aware, and they checked it out when fixing the console. They decided to replace the upper control arm and said it was fixed. I asked the technician why the upper control arm would be bad on a vehicle with less than 50,000 mile and how it would have gotten missed during the lengthy inspection process, he could not provide an answer. Keep in mind this creaking started within a few hundred miles of purchasing the car. We get home and I notice the vehicle is still creaking. My wife notices that the passenger seatbelt latch does not work correctly as well. I am unable to return to Bob King service as we live in Salisbury and Bob King is in Wilmington, which is over 3 hours away. Now we head to the local dealer since the GM warranty can be used everywhere. They keep the vehicle for over a week. They replace the seat belt latch, the lower control arm, and then the hub assembly two separate times. The creaking is finally gone, but the vehicle whines terribly when turning left. It is almost as if a bearing is being strained. I am convinced this vehicle was in an accident that was probably not reported to insurance. Back to the dealer we go. The vehicle is still under warranty for a few more months. This is the main car for my family of five: and I’m not sure at this point if it is even safe to drive. Bob King is very aware of my dissatisfaction with the car. One of the managers even called to tell me that they would do whatever it takes to make it right. I told them I would like a similar vehicle and would even add money to the deal to cover the months that we had driven the car. As you can guess, no further conversations have taken place. Learn from my mistake! Just because it states it’s a “GM certified used vehicle”, this car has been a headache from day one. I would not purchase another vehicle from Bob King, and don’t expect anyone there to care about the inventory they sell. I will unfortunately take a big loss on this vehicle, but I have learned a valuable lesson. As for Bob King, they have lost a customer who would have been a loyal, return customer. We trade in both of our cars every two years. I guess the days of great customers service and repeat business are outweighed by volume.

Absolute waste of time. Service writer incompetent, technician can’t be far behind. Could not diagnose caliper problem , took car (after leaving it all day) to independent shop who found the problem quickly and made the repairs. I would not recommend this service department to put air in a tire.

Had a flat that “could not be repaired” and needed an oil change. TEXTED ME that tire repaired oil change and we can do wipers cabin filter and emissions kit for $560. I write back via text cause they don’t call you… tires, oil change wipers filter and emission kit (don’t know what that is) for $560? “Do you want to proceed?) Go to get my care $560 for oil, filter, emissions kit, and oh we plugged the tire. First time they said plugged was after they ran my card. It’s a running joke, “you got your car fixed at the dealership, your a sucker” yup add me to that list. It’s a commission business. They DONOT have your best interest. If you read their reviews lots of 5 stars… cause if you give them 5 stars they will give you a free tank of gas. Bribing people for reviews.