Vann York Chevrolet Buick GMC

On Friday 8/15, we went to Vann York GMC to test drive two vehicles. The sales associate, Lynn Mallow, misrepresented available inventory. She attempted to steer us to a preowned vehicle by claiming they had no new stock. She only stopped when my son advised her he had reviewed the online listings and already walked the lot to confirm they were there. She misrepresented features that were not on the VIN I purchased. She misrepresented a $1495 dealer package's cost breakdown, which was in actuality just the destination charge of $1395 plus $100 for advertised as free services and the floor liners. She refused to honor the advertised price, incorrectly stating first that it was a different VIN, and failing that attempt, then that the dealer had added extra features. She inflated the trade-in value of my vehicle after we insisted on the advertised price. We assume she did this to retain more commission from the resulting higher sales price before trade-in. She then told us my vehicle better be in "mint" condition. She misrepresented my credit score during disclosure, stating it was 714, and that it was low, to excuse unfavorable loan terms. The actual score was 814, confirmed by Experian. She delayed the sale by over 5 hours, so that we would have to bring the trade-in the next day. The following day, she had called in without making arrangements for our appointment with other staff. We stood in the middle of the showroom for nearly an hour without assistance after asking for help. My email had been keyed incorrectly during the sale, resulting in all documents being sent to the wrong email. Fortunately the email address was unclaimed. The sales staff wanted us to just leave our keys and title to the trade-in on the corner of an unattended desk and leave. My son then requested the general manager, Joseph English. He was very professional, and went out to assess the trade-in personally, and provided handwritten confirmation of receipt. This ended up being necessary, as my husband was named first on the title, and Mr. English made arrangements for him to sign the title at his rest home over an hour away. The following Monday, Lynn called to apologize for her absence, but when my son mentioned the additional concerns, she became irritated and hung up on him. My son called the dealership, and Mr. English assured us he would handle this. Lynn called again on Wednesday as if nothing had happened. My son advised her that we had asked Joseph for no further contact from her, and she again hung up on him. Two weeks later, she had not contacted our insurance office as promised during the sale. My husband went in person to find she had not notified the agent of our purchase at all.

I had Dhruv as my sales agent. He was amazing. I started this process from my computer and had a brief conversation with Dhruv on the phone and he had the perfect truck waiting for me when I arrived. I live 30-35 minutes away so for Dhruv having taken the time to call and understand what I wanted and then being ready when I arrived meant a lot to me. Dhruv is a friendly and humble man whom I highly recommend and appreciate.

Everyone was courteous, helpful and eager to please us. I was totally satisfied and love my new car. Every day I drive it I learn something new. The technology is amazing. Really self explanatory. I am totally safe in my Equinox.