756 Smithtown By-pass Route 347
Smithtown, NY 11787
Sales: 631-993-4646
Used Cars: 631-724-4700
Sales Department
| Sun | 10:00am – 4:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 7:30am – 4:00pm |
See all dealerships near Smithtown, NY that carry Chevrolet, GMC, Cadillac, Buick
Overall Rating:
2.7 (out of 5)
53% recommend this dealer
87 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Awful customer service
Brought vehicle (2019 Sierra 1500 Denali Ultimate with 34K miles) in for two items that have TSB's - leaking rear window (TSB 18-NA-383) and check engine light resulting in code P25A2 effecting the BSCM (TSB 20-NA-155) which dangerously leaves the truck in limp mode. Both of these are well know and long standing issues that service should have addressed with GM Customer Assistance. Flashing the software is a minor labor only operation and caulking the window (which was done very poorly I might add) rather than addressing the root cause of the leaking window (poor design resulting in cracks to the window frame) has resulted in my $70,000 truck looking like a 5 year old worked on it with glue and popsicle stick. My issue with the TSBs made me dissatisfied with GM, however rather than the service department working with GM to make sure a loyal customer is satisfied with their top of the line vehicle you have now pushed this responsibility to me and billed me nearly $900 for a software update and $7 tube of caulk. I will certainly not return for service and I caution others to steer clear as well. I will purchase my new vehicles elsewhere. Thanks for the complete lack of regard for your customers.
Dealer Response
AS NY, General Motors is a remarkable, notable and very compassionate company. We felt we handled your situation as best we could. Maybe you should not just switch dealers but consider switching brands as well. Best of luck to you.
Maximum rating = 5
Yukon 2021
Well car went in again for lifters - AGAIN!!! Which isn?t the dealerships fault - but GMC- on the way home - about a mile after leaving the dealership engine light came back on- catalytic converter died - however what makes this on the dealership service is the fact that it says on the repair invoice ?vehicle needs to be driven to confirm repairs ? if it was then it wouldn?t have had to go back
Dealer Response
Mrs. McCarthy, Complete customer satisfaction is something that we take very seriously and always strive to provide a 5-star experience with every visit. As discussed, the statement on the repair order that the vehicle needs to be driven to confirm repairs was for dispatch. The vehicle was then driven for over 20 miles. The catalytic converter failing had nothing to do with tech repairs or diagnosis. King O’Rourke has been an upstanding establishment in the community for over 40 years and we pride ourselves on customer service. Thank you for your business, Chris Maldonado
Maximum rating = 5
Service
Sean my service provider was excellent and insured my interaction with the service department went smoothly.
Dealer Response
Gordon, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Maximum rating = 5
King O'Rourke Awards - A company built on relationships
The King family has represented the American brand for 40 years. Our goal is to always give the best value and service possible. The King O'Rourke Team from the Sales Professionals the Service Parts & Body Shop Departments and all of the support staff work hard to make sure your experience here is a good one.
Our efforts have been rewarded. We are an on-going winner of the GM Mark of Excellence Dealer Award and Cadillac Dealer of the Year! Our Completely Satisfied customers make this award possible!
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