800 Panorama Trail South
Rochester, NY 14625
Sales: 585-673-7374
Used Cars: 585-673-7374
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 7:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 7:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | 7:30am – 3:00pm |
See all dealerships near Rochester, NY that carry GMC, Buick
Overall Rating:
4 (out of 5)
83% recommend this dealer
1183 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I have only dealt with Vision to purchase my new car and
I have only dealt with Vision to purchase my new car and the young man was wonderful. I have a hard time hearing and he was great about making sure I understood everything. Also was so good about showing me how to do different things and connected my phone up for me. The women who helped me in the service area was very nice and showed me the car when it was done. I have told people about my experience with Vision.
Maximum rating = 5
Someone needs to take control of the service and parts
Someone needs to take control of the service and parts group. Brand new vehicle was in 4 times and they still couldn't fix it. Took it to Hozeltions and it was fixed in 1 min. The hose that took 6 weeks to get in and four trips back that was installed was not secure and on all the way. Costing my wife a towing bill and 4+ days being without a car. Plus apparently the part came in the first time and they installed it. Then we brought it back and you said oh no this is the part we need to order. When the parts come in you one called and it sat there for weeks before we had to call 3 time to get someone who knew what the heck was going on there. Everyone needs training as well..... it's about the customers and customer service, and calling people back, not about Vision and not about your staff's egos. You do a good job, people will show up and spread the word. Do a bad job it takes a lot of time to get those customers back, it's simple.
Dealer Response
In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.
Maximum rating = 5
She was forthright in letting me the that there was a
She was forthright in letting me the that there was a wait and then when the vehicle was ready comp'd the service due to the extended wait time.
Dealer Response
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Maximum rating = 5
Thank you for making your way to Vision Buick GMC, your certified Buick, GMC dealer serving drivers throughout Rochester and the surrounding areas. At our dealership, you’ll find a solid selection of new Buick, GMC for sale, as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts, who can help you get the right loan or lease in a quick, easy, and transparent manner. Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of Buick, GMC technicians on hand with the skills and equipment to handle all manner of maintenance and repairs, as well as a full stock of authentic parts.
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