Vision Buick GMC in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

800 Panorama Trail South
Rochester, NY 14625

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Sales: 585-673-7374

Used Cars: 585-673-7374

Reviews of Vision Buick GMC

Overall Rating:

4.3 (out of 5)

94% recommend this dealer

464 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

This place is a joke.

Reviewed by GchgeoffSeptember 11, 2023

This place is a joke. Once they got my money, I was forgotten about. I’ve called this place 8 times in the last month to make things right but I never hear back. This is why no one can compete with Kitty Vanbortel. She doesn’t treat her customers like dirt

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The service department is amazing!

Reviewed by .March 25, 2023

The service department is amazing! Always friendly, quick and knowledgeable - especially Jordan!! Will always bring my GMC here for service.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Horrible business and disgusting customer service, never

Reviewed by todd.marinoMarch 10, 2023

Horrible business and disgusting customer service, never again would I even entertain the thought of purchasing a vehicle from these clowns, its really ran like a circus, sad and pathetic actually. They advertise a vehicle, I come see it with $20k cash in hand looking to purchase that day, the vehicle is filthy, dirty inside and clunks on test drive, ok I can see past that stuff but to wait 8 days for them to get it into there shop but then be told there short staffed, so what, offer overtime or don't advertise and be mindful of peoples time, rare contact from them explaining the status, just basically left me out to dry, if I was the owner Id get my act together, you let a customer off the lot with cash and intentions on buying that day, worse case i waited for over a week to fix the vehicles brakes, cmon, you could have taken it up the street to midas or another brake/tire service center and had it done. Pathetic grown men lying to pacify me, bye bye clowns, I found a real dealer who went through there vehicle before advertising to the public, shame on you for wasting my time and just lying day after day, disgusting really.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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