Bob Johnson Buick GMC in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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4389 West Ridge road
Rochester, NY 14626

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Sales: 888-928-9986

Used Cars: 888-989-6939

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 1:00pm

Reviews of Bob Johnson Buick GMC

Overall Rating:

2.6 (out of 5)

92% recommend this dealer

278 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The salesman I spoke to seemed lazy and uninterested in

Reviewed by Pistolpete607 October 22, 2022

The salesman I spoke to seemed lazy and uninterested in making a deal and because of that I missed out on an incredible opportunity to buy my dream car. Very disappointed!!!

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

THEY DON'T NEED CUSTOMERS

Reviewed by BEE MAI from ROCHESTERSeptember 16, 2022

IF YOU NEED A NEW CAR/TRUCK AND WANT A FAIR TRADE-IN, DON'T GO HERE!! They will treat you like second-class citizens. I placed an order for a new truck on 8/18/22. A month later they text me to come to pick it up. I brought my old truck, a 2012 Toyota Tundra with 50,000 miles, in for a trade-in, they just took a quick look on the outside of the vehicle and offered a lowball number of only $7,000 for it. The Kelley Blue Book value for a Fair condition (lowest trade-in value) is around $18,000 - $21,000. They didn't even consider $11K or even $10K. I asked them to hold the vehicle until Monday so that I can get a proper trade-in estimate, they said no. They would only hold it for 2 days. They know there is a vehicle shortage and that they could sell the vehicle for more than what they quoted me a month ago so they just treat me like sh** to make me go away and sell it to the next customer who is willing to pay more for it. As a business owner, to see another business treating the local customers like that is very disappointing. Bob Johnson should remember that it's the local customers that get them to where they are today. Keep treating your customers like second-class, they will take their business somewhere else. The photos are for proof of the incident.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Despicable.

Reviewed by shefwed22March 11, 2022

Despicable..my 78 mother was sold a car for 84 months and a warranty.. PREYING on ELDERLY

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bob Johnson Buick GMC

Why should you buy from Bob Johnson Buick GMC? Our unmatched service and diverse Buick GMC inventory have set us apart as the preferred dealer in Rochester. Visit us today to discover why we have the best reputation in the Rochester area.

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