3475 Southwestern Blvd
Orchard Park, NY 14127
Sales: 716-667-2000
Used Cars: 716-667-2000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:45am – 6:00pm |
| Tue | 7:45am – 6:00pm |
| Wed | 7:45am – 6:00pm |
| Thu | 7:45am – 6:00pm |
| Fri | 7:45am – 6:00pm |
| Sat | 8:00am – 2:00pm |
See all dealerships near Orchard Park, NY that carry GMC, Cadillac, Buick
Overall Rating:
4.3 (out of 5)
87% recommend this dealer
323 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
My 2025 gm 2500 abruptly died in traffic 7/2/25 after
My 2025 gm 2500 abruptly died in traffic 7/2/25 after getting it going again made it home but would not turn off. Called the next day they told me to bring it in . As i drove into their shop it shut down right in front of them. It’s been 8 days sitting in there back lot with no movement. I bought 3 Brand New vehicles from this company last fall and no help . Purchased multiple vehicles in the past going to go to another dealer.!!! Smaller perhaps . Called GM and they were concerned .said it should have been checked out right away.
Dealer Response
We are so sorry that you had a bad experience William. We have let the team know and they have been workign to make things right.
Maximum rating = 5
My lease experience was the best one I have encounter
My lease experience was the best one I have encounter thank you to Nate Cammarono!
Dealer Response
We are so glad you had a great experience with Nate!
Maximum rating = 5
My experience was very good.
My experience was very good. Gavin was a good salesperson. However, I would NEVER EVER recommend a salesperson to tell ANY customer to put down $14,000 which was incredibly obscene for a down payment on a 3 year lease. You should NEVER be that hungry for a commission. My favorite salesperson that I knew for 35 years at West Herr East Aurora would never recommend that to me. That is the trust you build with your salesperson-customer relationship. If I had to do this all over again--I definitely would NOT. It was too late to back out of this deal. Basil is known for great deals, and this was definitely NOT a great deal no matter how you spin it. I was under much pressure myself to get a new car due to previous lease expiring, tariffs coming into the mix soon and my mom having cancer with only a few months to live. But, this scenario will never happen again, I will make sure of that.
Dealer Response
Hi Jennifer, thank you for the review. We appreciate your honesty and are sorry that you felt pressured into signing the new lease. We understand it takes a bit to build rapport with a new salesperson—they are never all the same! Please accept our apologies for any concerns you have from your purchase and we hope you enjoy your new car and give Gavin and Robert Basil another shot!
Maximum rating = 5
Robert Basil Buick GMC of Orchard Park, NY is honored to serve as one of Buffalo's premier automobile dealerships. Our dedicated staff is available to satisfy all your sales, service and parts needs on all makes and models. What sets us apart from other dealerships? It’s all about the Basil Difference! For over 65 years the Basil Family Dealerships have been propelled by our philosophy that in the end it’s never about the cars, it’s always about the people. This means that every customer Robert Basil Buick GMC helps buy or service their car will experience friendly, trustworthy and stress-free service to satisfy all their automotive needs!
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