720 Northern Blvd
Great Neck, NY 11021

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Sales: 877-399-6115

Used Cars: 516-570-1015

Hours Toggle

Sales Department

Sun 12:00pm – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat Closed

Reviews of North Bay Cadillac GMC

Overall Rating:

4.2 (out of 5)

92% recommend this dealer

881 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Stay away!

Reviewed by Pat from Nassau nyNovember 13, 2025

Stay away!!!!!! Horrible customer service. They called me to stop bye Waited over 30 min to be greeted With no customers insight at 1130 am

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for sharing your experience with us, Pat. I appreciate your feedback regarding your visit to North Bay Cadillac GMC. While we strive to provide excellent customer service, it seems we fell short during your visit. I encourage you to reach out to us directly so we can address your concerns and improve your experience. Your feedback is invaluable in helping us enhance our service. Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac GMC

Overall Facilities N/A

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Maximum rating = 5

5.0 (out of 5)

The Service center was great.

Reviewed by SJFOctober 01, 2025

The Service center was great. People are friendly and communicate well. My car was repaired and returned timely.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your review! I'm glad to hear that you had a great experience at North Bay Cadillac Buick GMC's service center. Our team takes pride in providing friendly and effective communication while ensuring timely repairs. We look forward to assisting you again in the future! Sincerely, John Campanelli | General Sales Manager | North Bay Cadillac Buick GMC

Overall Experience 5

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Quality of Repair N/A

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Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Always friendly, detailed and pleasure to work with.

Reviewed by CHRYSTENESeptember 25, 2025

Always friendly, detailed and pleasure to work with. Explain all services needed and upcoming. I usually wait for my vehicles service who’s is the standard oil change tire rotation etc. comfortable lounge area clean restrooms.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing North Bay GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come!

Overall Experience 5

Customer Service N/A

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Maximum rating = 5

About North Bay Cadillac GMC

Welcome to North Bay Cadillac GMC

We are excited to help you with your vehicle purchase. North Bay has an outstanding reputation of being a leader among tri-state dealerships in sales and service. Our sales professionals are knowledgeable respectful and will always try to give you the best deals. After your purchase our GM Certified technicians are here to give you the best service. Thats why year after year our customers keep coming back and driving more traffic to our store than ever before. We have earned GM's Master Dealer Award for 9 Consecutive Years.

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