Bical Auto Mall

BIcal Auto mall located at 2859 Flatbush ave in Brooklyn has absolutely the worst service experience I’ve ever had at a dealership. From the moment I arrived, the customer service was shockingly unprofessional. While I was trying to explain the issue with my car, the service rep repeatedly walked away from me—to grab food from the buffet area. That should have been my first red flag. I brought my car in because the wireless CarPlay suddenly stopped working. The rep told me it would take 2–3 days to diagnose and repair. When I asked for a loaner, he immediately said none were available. When I asked him to double-check, he gave me an even more absurd excuse: apparently, loaners were “booked for the next six months.” It was painfully obvious he just didn’t want to bother. Later in the day, I called for an update, and that’s when things went from bad to downright infuriating. He tried to tell me my car doesn’t even have wireless CarPlay—even though it was working for months and it’s clearly listed on the window sticker. When I offered to send him a photo of the sticker, he suddenly became rude and defensive, turning the situation around on me with, “Well, what do you want to do with your car?” All I wanted was for them to actually look at the issue and fix it. He then said they needed the car for another day. Fine. But the next day, I called multiple times for an update, and every time I was told the rep was “not available.” I asked to speak with a manager—supposedly none were available either. To make matters worse, they called ME rude, for calling several times (because I wasn’t getting a call back!) At this point, I’m convinced customer service simply isn’t a priority here. Unprofessional, dismissive, and completely uninterested in helping customers. I strongly recommend avoiding this service department.

Bical Auto Mall has a terrific staff who have taken care of my auto needs for years.

I enjoy all of my visits to Bical for service and for sales. The staff is very FRIENDLY L.