GMC and Buick
New Car Dealership in Bedford Hills, NY
Overall Rating
4.7/5
Read dealer reviews
The Vail family has been in the automotive business for over 90 years and four generations. The Vail family has been dedicated to providing a friendly and pleasant atmosphere for your automotive experience.
We would like to thank you for considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Feel free to contct us and let us help you find the vehicle that suits your needs and your budget.
Need service for your new GMC or Buick?
Vail Buick, GMC's GMC-trained mechanics can help.
Vail Buick, GMC Reviews
Overall Rating
4.7/5
64 out of 68 people recommended this dealer
Clueless management
Reviewed by “Larry”
in My Kisco
July 19, 2019
Wasted two hours waiting for them to figure out they couldn’t install a bed cover which had a factory recall on it when the truck was purchased. There excuse was the truck was purchased out a different dealer which got paid and that they would not be able to get paid. Dealership management rude from the start and refused to do anything to correct the situation unless I paid for it. A master at distorting words and a failure at customer service. Better suited to work at the McDonald’s across the street. I guess they only service customers who purchased from them, funny story I would have been there customer had they returned phone calls two months earlier. Amazing there still in business.
Buyer Beware
Reviewed by Jen C
in Mt. Kisco, NY
February 03, 2019
I will NEVER buy another vehicle from this place. My husband and I bought a certified pre-owned Yukon Denali XL and two weeks after buying it we had to bring it in because the check engine light came on. It sat at the dealer for days before we got a call from service telling us we needed a brand new engine. Needless to say we were extremely pissed and told them we wanted to speak to someone in sales about replacing the vehicle because we were obviously sold a lemon. We left several messages for the sales managers and no one EVER returned our calls. We got GMC corporate involved and they told us Vail was not willing to work with us for getting a new vehicle and the best they would do is replace the engine. We weren’t given a choice and had to keep the truck. It took over a month for us to get the truck back. Shortly after picking it up I had to bring it back again because the DVD player stopped working, the heated seats don’t work and there was a problem with the gas gage. I had to wait over a week to get it back. I picked it up and only thing that was fixed was the gas gage. The heated seats still don’t work and I have to wait for a piece to come in to figure out what’s wrong with the DVD player. It’s a huge inconvenience for me to keep having to drop my truck off every few weeks because we were sold a lemon. I have 3 children, two of which are in car seats and I work full time. If I could give a zero rating I would.
Quick, easy, helpful
Reviewed by Mike
in Fairfield, ct
April 25, 2016
Quickly responded to my Internet inquiry. Very informative and helpful. Will buy from this dealership when the time is Right.
