355 State Route 23 North
Sussex, NJ 07461

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Royal Buick GMC

Overall Rating:

4.5 (out of 5)

92% recommend this dealer

246 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Ian Bates at Royal was a tremendous help and made my

Reviewed by sparkyDecember 08, 2023

Ian Bates at Royal was a tremendous help and made my purchase seamless! Five Stars! He answered every question I had and even answered questions on his day off! Thank you for everything Ian and the staff at Royal Buick GMC of Sussex, NJ.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Great experience

Reviewed by Jim K from Middletown, NYOctober 20, 2023

Just brought home our first Traverse… Royal Buick, especially Ian was great! Knowledgeable, very competent and personable… thank you Ian for a great buying experience…

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us, Jim! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Awesome

Reviewed by Matthew from Florida, NYSeptember 23, 2023

Ian Bates is a great guy, went above and beyond with the purchase of my truck. He Made everything happen so I can pick up my new truck on a Saturday at 3pm .. Ian took his time going over the truck and it’s functions. I loved all my snacks 😁😁 I will definitely will be a returning customer. The finance rep was also so nice. Will recommend to all my family and friends. Matt

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Royal Buick GMC

At Royal Buick GMC we have established policies and procedures for each department that focus on bringing an exceptional experience to every customer that enters our dealership. We use processes that insure our customers are greeted and assisted promptly and courteously; get assistance and help accurately and thoroughly; disclose all costs openly and honestly; deliver the product or service precisely and with excellence; follow up to insure complete satisfaction. Royal Buick GMC survives and thrives on repeat and referral business. We don't just want to sell you a vehicle but also want to service your vehicles. We don't just want to sell

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