Royal Buick GMC in Sussex including address, phone, dealer reviews, directions, a map, inventory and more

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355 State Route 23 North
Sussex, NJ 07461

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 1:00pm

Reviews of Royal Buick GMC

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

216 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Royal GMC Highly recommended! Justin was amazing!

Reviewed by Juda Stitzer from Lyndhurst, NJFebruary 02, 2023

Our salesman Justin Walker was amazing. He found me my Dream truck while being patient during I my decision making. He made leaving a new truck stress free and we weren't stuck at the dealership for hours! This is our 12th leased vehicle, and by far the best experience yet!! We will definitely be back for our next purchase! THANK YOU JUSTIN WALKER!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Amazing experience

Reviewed by Tammy from vernon nj October 02, 2022

My experience was easy and painless with Tyler Milazzo, she was amazing and so helpful. She went above and beyond for us! I highly recommend Tyler Milazzo if you are looking for a great salesperson.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an amazing experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Engle Oostdyk - GM

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 4

Maximum rating = 5

1.0 (out of 5)

3rd issue with the transmission

Reviewed by Amandasteimy from Moscow, PASeptember 15, 2022

A THIRD TRANSMISSION ISSUE Update 9/14/22 here we are again not shifting properly and the engine late came on and we immediately received an onstar alert to service transmission in 7 days so we are again without a vehicle. This entire experience has been truly awful and time consuming. Update as of 8/30- we were told there was nothing wrong with the vehicle on 8/26 and picked it up on 8/29. Today we received a call from GM indicating that the field tech sent out was “still looking into things on the vehicle” in contrast to what we were told by the dealer, and had we known this we would’ve not pIcked up the vehicle. Purchased a certified used vehicle from them at 30,000 miles transmission had a catastrophic failure and left us on the side of the road. dealer would not give us a loaner so we were left without a vehicle for about 20 days. they replaced the transmission and 2 months later we had another issue and began getting error codes for the transmission. We brought the vehicle back and indicated that we'd like to trade it for something comparable since there is clearly major issues with the vehicle. The dealer gave us options that would cost us double our current payment or alternatively more than $100 per month. They also failed to respond to GM until GM asked for a manager. it should be noted that we paid full price for the vehicle when we purchased and did not negotiate and now they are leaving us high and dry with a severely defective vehicle.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We acknowledge your review and are currently looking into the events you’ve detailed.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Royal Buick GMC

At Royal Buick GMC we have established policies and procedures for each department that focus on bringing an exceptional experience to every customer that enters our dealership. We use processes that insure our customers are greeted and assisted promptly and courteously; get assistance and help accurately and thoroughly; disclose all costs openly and honestly; deliver the product or service precisely and with excellence; follow up to insure complete satisfaction. Royal Buick GMC survives and thrives on repeat and referral business. We don't just want to sell you a vehicle but also want to service your vehicles. We don't just want to sell

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