Seacoast Chevrolet

I recently traded in my old car for a new Chevy Equinox and my experience at Seacoast Chevrolet was wonderful! After a very bad experience at another dealership selling a different brand of car, I was very reluctant to go to any other dealership. After reading the previous great reviews about Seacoast Chevy, I decided to take a chance and visit the dealership. From my initial interaction with Fred, the individual who ended up selling me my car, I knew I was in the right place! Fred was very respectful of my budget and worked with me to ensure I could get the car for the best price possible all the while answering any questions I had with great patience. As Fred worked with me, the General Manager, Brian Broomell worked to get the best deal on the car I was trading in. Together, they made the whole sale possible! Walter, the Finance Manager, was incredibly thorough and walked me through the final stages of the buying process. He, like Fred, was respectful of my budget and worked with me. The receptionist was also kind in helping get bags to move my belongings from my old car to my new one. Overall, I cannot say enough about how positive my experience was. After having been a loyal customer to another brand, I now will consider Seacoast Chevy my place to go!

I took my 2018 Malibu to SeaCoast Chevy because the push button to turn off the car was not working. As it neared 5pm, I called the service department only to find out that the service advisor left for day and my car wouldn't be ready until the next day. Wouldn't you expect a service department would give you a heads up if they were going to leave you without a car? After voicing my dismay and dissatisfaction to the assistant manager, I got no understanding of my dissatisfaction. Then I get a call at 8am informing that the car is ready. Gee, I wonder what more had to be done the day before that suddenly got done by 8am. I pick up the car and still no apology from the service advisor and no attempt to address my dissatisfaction and inconvenience. I don't think that anybody at SeaCoast cares about customer satisfaction or the customer experience.

While in the process of negotiating the purchase of a new vehicle, the staff was professional, attentive and made a sincere effort to accommodate my financial goal. The downside is lack of responsiveness. Numerous phone calls with voicemails and no return calls. Would still recommend.