6501 Centennial Center Blvd
Las Vegas, NV 89149

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Reviews of Jerry Seiner Buick GMC Vegas

Overall Rating:

3.7 (out of 5)

78% recommend this dealer

78 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Took my car in on Monday, January 29, 2024 for a factory

Reviewed by jbwFebruary 04, 2024

Took my car in on Monday, January 29, 2024 for a factory recall. While there, Tony, your customer service rep, was rude, arrogant, abusive and demeaning towards me. Tony stated that I had to put my 2021 GMC Terrain in the line for the "point inspection." I told him, I didn't want all of that, I just wanted the factory recall work checked. I was not happy!! Tony said I would have to wait 2 hours. An hour later, after receiving my car back, and before I left, I checked their work. The air filter under the hood was kicked up on an angle and four screws were missing completely! I was VERY upset. I asked if the car could be put on the lift to check for a small crack in the Chassis line protection. When they got it up in the air, Stefan the service manager, asked me to come into the bay area and look with him. At which time, Stefan took his fist and shoved it into the crack. It made a hole the size of an apple. He then told me to "put duct tape on the hole. That would be good enough." I was once again NOT happy!!! I spoke with Steven L. regarding the whole incident with Stefan and the damage HE DID to my car, as well as the screws that were missing for the air filter. Steven L offered to compensate me with a 0/20 oil change. I would need to come back another day to have the Chassis protector cover looked at, ordered and fixed. My wife and I also spoke with Larry Tinnin, the service and part director, regarding the situation and how dissatisfied we were and asked what could be done about this situation. When Larry walked over to his service desk to make notes, Stefan came out of his office. Unfortunately, a verbal confrontation ensued between Stefan, Larry and my wife and I. Stefan insisted that I say he did not put his fist through the protector and damage my car. I did NOT agree or say anything of that nature. On the contrary, I stood my ground and told Stefan YES you did do the damage with your fist!! Larry told us he would look into getting the protector fixed, but he would have to speak with his boss (Stefan). This is strange as in a previous visit, Larry told us HE was the boss. WHICH IS IT?? Larry asked us to leave and someone would contact us later to let us know about the part. I received a call from Steven L. later that same day saying to NOT ever come back there again. They would NOT take responsibility for Stefan's actions and they would NOT replace the Chassis protector part. DON"T EVER TAKE YOUR CAR TO SEINER!! If I could give YOU, Seiner, a LOWER than POOR score I would!!!!!!!

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I would recommend getting a second opinion if there is

Reviewed by VicFebruary 03, 2024

I would recommend getting a second opinion if there is anything going on with your car. My car started burning oil at 80,000 miles which is not considered high mileage. I was told to come every week to have my oil check to see if it needed additional oil put in. I did this for 40,000 miles. When the car had oil changed they put in MOA additive which wasn’t even approved by GM to do. It was put in based on someone’s opinion which I was not aware of. I found this out after my engine light came on and a piston was shot. They were willing to replace my engine at a cost of $14,000. The car still had a car note on it as it was 3 years old. I talked with the main GM corporate office and it was a joke. They would do nothing to assist in getting me into another car or assisting with the cost of the engine replacement. This car was only serviced at Jerry Seiner Buick GMC in Las Vegas on Centennial. The GM of this store offered me $2500 toward a new vehicle which was what GM was offering anyone who bought a new car. The GM nor the dealership did nothing to help resolve a situation that could have been prevented if they serviced the car properly. The dealership even had the nerve to charge me the diagnosis fee to tell me the engine needed to be replaced. If they wanted to keep a customer happy the diagnosis fee should have been waived. The gentleman there did offer me a 10 year old vehicle that had the odometer messed with and no warranty or I could have a stolen car with damage for several thousand dollars. SERIOUSLY! I would not recommend this dealership to anyone for they do not help a customer when they caused the problem.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I had the pleasure of working with Robert Edmonds today I

Reviewed by mikky.flannaganJanuary 31, 2024

I had the pleasure of working with Robert Edmonds today I was interested in purchasing the Buick Envision his customer service was the best and his professionalism was a reflection of the company he works for! I was so impressed with the service that I will purchasing this vehicle by the end of the week his knowledge and understanding of the need of the customer is spot on! I am looking forward to working with him again. Thank You! M. MIchelle Flannagan

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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