Woodhouse Buick GMC of Omaha

The overall process was okay. At the beginning, everything was great?my sales associate was knowledgeable, not pushy, and super helpful. He clearly knew the industry and the car inside and out, which made me feel confident about my purchase. I decided to buy the car and had some customizations done (black powder-coated wheels and front window tinting). I was told I?d be contacted once the work was complete and we could schedule delivery to my home (just 10 miles away). I reached out three separate times asking for an update from my sales associate?via phone and email?but heard nothing back. Eventually, I reached out to customer service (who I?d never worked with) and they texted me back saying it's been done. I ended up going to pick it up myself, and when I got there, no one knew what was going on. They just pointed to the car and said, ?It?s good to go.? Granted there were some cosmetic changes made the day I purchased and some weather issues through out the week, but the lack of communication was lacking. I was in no hurry to pick up the vehicle but I also was in the dark the entire time after signing my papers. I hadn?t driven the car yet or taken it off the lot. It was supposed to be brand new and detailed?but it definitely didn?t feel that way. There were loose parts and screws in the back seat, tools in the trunk, spare change in the center console, and dirty work towels left inside. It felt rushed and careless. I also later noticed one of the tire pressure valve caps was missing. It gave the impression that once the sale was finalized, the level of care and communication significantly declined. While the car itself is great and the custom work looks excellent, the lack of follow-through and attention to detail after the purchase was disappointing and unorganized. I didn?t feel excited about the purchase like I should have, and I?d likely look elsewhere next time.

I hve bought 2 new vehicles from this dealership, my latest 2024 gmc sierra 2500 hd is having issues and the service manager is denying looking at the vehicle and blaming gmc, when gmc says it's the dealer not them, all because of a lift kit on the vehicle. The issue at question arised after the vehicle was in for service with them, did not have the issue before. I keep geting the run around from woodhouse service manager on a 90k vehicle with 3k miles.

I had an appointment on January 9, 2025 to have a new key and key fob made for my 2015 Canyon, which I purchased from Woodhouse. I was quoted a price for the service, total, including tax. When my vehicle was ready, I was told I owed additional money for labor to program the key fob. I was told by my service rep that labor is on top of the key fob and key. I explained I was told my price was complete, including labor, and I was told I had to prepay that amount (which I did) prior to ordering the new fob, key, and making the service appointment. I was told by Cody this was a mistake by the Parts Department and that I was given the wrong information and that all I paid for was the key and fob. My service rep asked who I spoke with in Parts and I didn't have his name. I asked why this wasn't explained to me at the time and he again said this was an issue with the Parts Department. I told him my understanding was my bill was the original prepaid amount. The additional labor on top of what I prepaid was not explained to me. There was no apology, only the fact that it was an error on the part of the Parts Department. My service rep asked if I wanted to talk with the Service Manager and at that point after waiting for my vehicle for over 2 hours, I was disgusted and ready to leave. As far as I'm concerned, everyone works for Woodhouse: Parts, Service, or Sales. This was a failure on the part of the dealership to fully explain what I was truly paying for. Also, the Customer Lounge at Woodhouse had no water, or snacks like in the past. I observed a salesman with clients wondering why there was no water or snacks, only coffee.