1123 S 20th St
Norfolk, NE 68701

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Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Norfolk GM Auto Center

Overall Rating:

4 (out of 5)

92% recommend this dealer

190 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Horrible experience all the way around I purchased

Reviewed by Joyce from Norfolk NeDecember 11, 2025

Horrible experience all the way around I purchased w/trade on Monday December 8 2026, I was told by the girl that processes titles that I had 5 days to change my mind which I did. I let Jesse know on Wednesday the 10th that I was returning trailblazer and would pick up my trade at the same time. First he told me I could not because it was sold, then he told me he was mistaken and that my trade was in the shop torn apart. I called again on Thursday the 11th to let him know I would be there and he told me the car was still torn apart and I would have to pay for work done so far and that the mechanic working on my car was not working today so my car would not be put back together and I could not pick it up

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (402) 316-3312 so we can make your experience a positive one.

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Maximum rating = 5

5.0 (out of 5)

Excellent buying experience.

Reviewed by CHRIS from Norfolk, NENovember 06, 2025

Excellent buying experience. Jayden's knowledge of the vehicle, options, and available programs was impressive. I went in having a number in mind on our trade-in and they agreed with my numbers after inspecting and driving. No haggling, no pressure buying experience.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Chris, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

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Maximum rating = 5

4.0 (out of 5)

Was able to get in early.

Reviewed by Cameron Mathis from Norfolk, NeJuly 08, 2025

Was able to get in early. Had one issue on tire rotation but wiil be fixed next time I am able to schedule appointment. Manager was very upfront.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

We appreciate you taking the time to leave us this feedback. We hope to see you soon!

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Maximum rating = 5

About Norfolk GM Auto Center

Our customers have told us that the most unpleasant aspect of buying a new or used vehicle is negotiating the price. With that in mind we've decided to give EVERYONE our very BEST PRICE right up front. At Norfolk GM Auto Center in Norfolk NE we have our very BEST PRICE on our vehicles at ALL TIMES. We have priced every new and used vehicle with our true best price to assure the integrity and fairness of your buying experience. Our sales consultants are NOT paid to sell cars. They are paid to help you find the car or truck that is right for you. One consultant stays with you through the entire process.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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