Tilleman Motor Company

Went to the dealership and was set up with this salesman by the name of Mark. Through the hole experience of buying our pickup he always extremely excellent about communication, spot on with information (if he didn't know he found out!), Showed a real person for what he dose and helped use out the hole way!! The rest of the Tillman team were always kind and good to work with but just wanted to say outstanding job by Mark. Also to Sam the guy who told us about the pickup in the first place, Thank you !!!

Terrible experience here with Todd.. We had a part ordered in drove here from Canada. Turned out being the wrong part, the staff at the dealership said that a refund would be processed on Monday for it. Todd called on Monday said he would do a refund for $580. I checked my email for the refund receipt and seen that they charged a 25% restocking fee. I called asking why this was charged when I was lead to understand that we would get a full refund and Todd then denied ever saying that. I was never once informed about any type of potential restocking fee in any of our conversations about this part. I emailed and Todd replied that they would not refund the restocking fee. I tried to phone at which time he picked up the phone at the dealership and hung up. I tried to phone again and he didn’t answer the phone. If you need parts I would recommend looking else where. This dealership has sneaky charges that they won’t tell you about until afterwards, and Todd clearly has no care about customers at all.

Recently cosigned for a cousin who just immigrated to the US. Given that she is in a new place that is considered to have one of harshest winters in the country, she wanted to get a new and dependable vehicle ASAP as it just started snowing a few days ago. She looked around and finally found a 2024 Chevy Equinox LT AWD at this dealership. The sticker price - $32,940 and they were selling it to her as is. That was great as a lot of car dealers now mark up the price significantly. On the day my cousin went to the dealership, she alerted me that the sales rep would give me a call to do the paperwork online as I live in another state. Received the documents to be e-signed. Reviewed them. 7.09% for 6-year term. Two things caught my attention - Portfolio Protection for $2900 and NWPP (Northwest Protection Package) for $2181. These were add-ons. My cousin was not aware of these and they wanted me to sign it right away. I thought something was off here. I asked to speak to someone on the phone to inquire about these 2 extras. Spoke to Jennifer, their finance manager, and she explained that the Portfolio Protection can be removed but not the NWPP as it is “part of the sales for any new vehicles”. Ended our conversation and suspected that she was probably drafting a new contract without the Portfolio Protection. While she was doing that I came across an online ad about an ongoing deals on APRs - 3.9% for 5 years. Boy, I thought I was on to something so I called Jennifer back and told her about this. To my dismay, she said that this is only available to buyers (even with qualified co-signers) who are approved independently. The other reason Jennifer gave me was because my cousin and I don’t live in the same household together, we could not avail this promotion. I specifically asked her if she already tried the 5-year loan application and she very quickly said yes and got denied. Not sure if any of these were true. Didn’t have the time or a way to verify these at that moment. Still not satisfied with the conversations I already had with her and the answers she gave me, I emailed her about the NWPP again and asked the full details of it and whether this was mandated by the state to be included in the sale or not. She replied by sending back an attachment about the NWPP - all 6 pages of it and on the bottom of the first page, it says “The purchase of this Contract is not required to either purchase or obtain financing for the Vehicle.” Ha! Spoke to Jennifer on the phone for the 3rd time to discuss the document. She got defensive and said that they could take it out but she would have to sell the car for $35K instead of the sticker price of $32,940. Clever! She got more defensive and raised her voice when I said why she lied to me about the “non-optional” NWPP. I said she should have told me about this in the beginning when I first asked about it and not after finding out the truth based on the document. She further explained that she has had no problems about this from the other buyers before. Not sure if I believe that. Very typical of car dealerships. Very unprofessional. At the end of our conversation, she was insinuating that my cousin could buy this car on her own and she did not really need me to co-sign it. In my mind - Yes, she can but for 15% or 24% APR? She also said she would not take out the Portfolio Protection anymore. In the end, my cousin was agreeable to buying the car even with those 2 add-ons. When I received another email with the new sales contact, the Portfolio Protection was actually omitted but the NWPP was not. Very frustrating. I reluctantly signed it at the urging of my cousin. They could sense her desperation to buy a car and took advantage of her. Immigrant with an accent, woman, new driver, urgent need for car - excellent recipe for predatory dealerships. I am not just a co-signer like I sensed from these people. I was advocating for her. I definitely will NOT recommend this dealership!