4200 N Service Rd
Saint Peters, MO 63376

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Sales: 636-939-0800

Used Cars: 636-939-0800

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Suntrup Buick GMC

Overall Rating:

4 (out of 5)

93% recommend this dealer

55 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT BUY FROM THIS PLACE!

Reviewed by R from Saint Peters, MOSeptember 27, 2024

DO NOT BUY FROM THIS PLACE!!! I bought a used 2014 Nissan Pathfinder on 8/22/24 which came with a limited warranty of 3 months/3000k miles. 5 days after diving the car, the transmission completely went out. Vivek, the sales person, assured me before signing any paperwork that if any issues arise, I just need to drop it off with the dealership and they would take care of it under the warranty. It's now 9/27/24 and I still don't have my car. The warranty company denied the claim apparently due to "pre existing conditions". The dealership failed to give me a copy of the buyers guide and when they mailed it to me, they faulsified the document and marked the car "as is" with an alternate non dealership warranty. Spoke with Jeff Johnson (sales manager) several times and he refuses to tell me where my car is being serviced. He told me "I don't need to know where it's being serviced." These people are breaking federal laws and trying to get away with it.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (636) 936-9794 when you have a chance. Thank you, and we look forward to hearing from you.

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Maximum rating = 5

5.0 (out of 5)

Jeff Bess listened to my needs and help solve my problem.

Reviewed by PLO from O Fallon, MO August 18, 2024

Jeff Bess listened to my needs and help solve my problem. As always Suntrup and Jeff gave me great service and assisted me in every way. I highly recommend both Suntrup and Jeff Bess. Thank you for your assistance

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

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Maximum rating = 5

3.0 (out of 5)

Service Department

Reviewed by Kathleen Lawrence from Saint Peters, MissouriMarch 28, 2024

I was extremely disappointed that after spending over $700 on parts and labor that you put a $30 charge on my bill for rags, paper towels etc. I?m done I will not a have a future relationship with your dealer service after 5 long years

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Kathleen, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (636) 936-9794 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Maximum rating = 5

About Suntrup Buick GMC

We're St. Charles' neighborhood Buick GMC dealer for new and pre-owned cars trucks and SUVs. Located off Highway 70 at the Cave Springs exit we offer unmatched prices on our extensive inventory of new Buick and GMC cars trucks vans and SUVs for sale--as well as an equally impressive selection of like-new pre-owned and certified vehicles of various make and model. Our GM Certified Service Department attends to all automotive brands and has been regionally recognized for outstanding customer service.

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