Baldwin Chevrolet Cadillac in Poplar Bluff including address, phone, dealer reviews, directions, a map, inventory and more

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621 S Westwood Blvd
Poplar Bluff, MO 63901

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Sales: 573-300-4192

Used Cars: 573-300-4416

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Baldwin Chevrolet Cadillac

Overall Rating:

3.3 (out of 5)

64% recommend this dealer

14 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great service

Reviewed by Julia from Piedmont missouriNovember 28, 2022

Great customer service and efficient timing doing the task at hand. Had parts available at time of visit and explained all the questions we hd.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Looking for a new car!

Reviewed by Carrie Jones from NEELYVILLE Mo October 06, 2022

Steve Dennis is amazing! Very helpful and always finds us what we are looking for! Great deals and great service! If your looking for a salesman he’s your guy!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Stay Away!

Reviewed by geneayresSeptember 07, 2022

Stay Away! I purchase a 1997 Silverado from Baldwin Chevrolet / Cadillac. Approximately 1/2 way home on my 200 mile trip the brakes went out. Did a complete brake job. Still no brakes. Took it to several mechanics and they could not fix the problem. Called Steve and he sent a trailer to pick up my truck. A few days later he brought the truck back and stated that it was fixed. It was not. Not only was it not fixed, it was in worse shape than when they picked it up. Lug nuts were so tight I had to take it to a large truck shop and have them loosened. Brake bleeders were now rounded from using a vice grip instead of the proper wrench. Come to find out, the ABS unit had previously been replaced with an incorrect one. Replaced with a new, correct one, and all is well. I spend over $3,000, after paying almost 12 grand for the truck, just so I would be able to safely drive it. They offered no compensation.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Gene. We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. It sounds like we missed an issue with the brakes. Our goal is for everyone who comes in contact with us to feel valued and respected, so if you could please call me at 1-800-537-1251, I’d love the opportunity to discuss your concerns further with you. I’m hopeful this will give you a chance to share any part of your story that wasn’t told before as well as offer some resolution on how we can help make things right between us. If there are other ways I can help, please let me know!

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Baldwin Chevrolet Cadillac

Because we want you to be our customer for life we are proud to provide A Lifetime Powertrain Warranty at no additional cost. We want you to have a peace of mind that comes from knowing you are covered for the cost of the critical mechanical breakdowns. *Contact Baldwin Chevrolet for details. http://www.baldwinchevy.com/lifetime-warranty

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