Dave Cross Motors in Lees Summit including address, phone, dealer reviews, directions, a map, inventory and more

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1101 NW Blue Pkwy
Lees Summit, MO 64086

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Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Dave Cross Motors

Overall Rating:

3.2 (out of 5)

96% recommend this dealer

320 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Survey

Reviewed by Michele Norman from Freeman ,MoDecember 26, 2022

Honest about the work to have done fast reliable service

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi, Michele! Thank you for taking the time to write about your experience with us. We are determined to deliver reliable, honest, and excellent customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We would love to work with you again for your future automotive needs! Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent customer service

Reviewed by NAOMI KAUFFMAN from Leawood, KansasNovember 30, 2022

I live on the Kansas side of Kansas City, but I drove out to Lee's Summit Missouri because my next door neighbor purchased a Buick from Dave Cross Motors earlier this year and had a good experience. Over the years, I have only purchased one other American car. The dealership was not too big so it wasn't overwhelming. The customer service was excellent and I had plenty of time to test drive the vehicle with my salesman. Each step of the buying process was not high pressure and all of my questions were answered. Overall, I had a very good experience and I wouldn't hesitate to go back to this dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for the wonderful review and for traveling to Dave Cross Buick GMC from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bad service

Reviewed by Richard Fulton from Lee’s Summit, Missouri September 21, 2022

Made our appointment to have ac fixed in August. My husband and I both heard the call in our car. September 21! We patiently waited and sweated through three weeks of hot weather. We got to the dealership and they said the appointment had been yesterday. Okay, with a simple call they could have gotten the car then. No call. Why take a phone number? So now we wait another nine days. Very bad customer service. We have bought three cars there in the past. This doesn’t bode well for our future dealings.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

This is not the type of experience we seek to provide, Richard. We would like nothing more than to resolve this situation as soon as possible. We always strive for 100% client satisfaction. We would like to set up a phone conversation to hear about your experience. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Dave Cross Motors

Dave Cross Buick GMC is family owned and operated! Serving the community of Lee's Summit MO since 1960. Let us make you part of the family. We have a friendly staff that will be happy to help you chose the perfect vehicle to fit your needs and budget! We provide superior service with a best price guarantee! Come see why Dave Cross Buick GMC is the best place to buy your next vehicle!

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