1101 NW Blue Pkwy
Lees Summit, MO 64086

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Sales: 816-281-1680

Used Cars: 815-281-1680

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Dave Cross Motors

Overall Rating:

3.6 (out of 5)

92% recommend this dealer

365 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have now purchased two 2500 HD Denali trucks from

Reviewed by frank.flackFebruary 09, 2024

I have now purchased two 2500 HD Denali trucks from DaveCross. My wife and I like to shop our options and after doing so, we always come back to Dave Cross for out Vehicle. Other dealerships didn't want to listen or tried to push me in another direction. The Dave Cross team listened to the wife and I and got us what we wanted. I would recommend you stopping by Dave Cross Motors the next time you are looking for a new or used vehicle.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Congratulations on your new purchase, Frank! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you and your wife multiple times. We would love to work with you again. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Unfortunately you have to give at least one star to write

Reviewed by mowhitllcJanuary 29, 2024

Unfortunately you have to give at least one star to write a review. My experience equal zero stars for the predatory repeated practices by this service department. My experience with this dealership service department has been beyond the worse. Reading the other reviews confirmed my thoughts that they have inexperienced technicians, do not care about the customers and intentionally prey on inexperienced customers. I too brought my vehicle here seeking guidance due to complications with my vehicle. I also was misdiagnose after originally requesting a diagnosis check to determine the cause of the issues I was experiencing. I spent $2500 only to pick the vehicle up and experience worse problems than before including a check engine light. To then return the vehicle get another diagnosis that was not apart of the original diagnosis. Then to have my vehicle sit on their lot for two months. Meanwhile I believed repairs were underway to later learn no repairs had been completed or even started. Although the last conversation with the service department was authorizing completion of the work because I need my vehicle. Then to get a call a week later the day before pick up $480 more repair work needed to be completed. I agree to that work and then the day of pick up the following week again another call now an additional $1900 - $2500 more repairs need to be completed. Based on other reviews I’m not alone in this. It appears to me this is the common practice for this service department. They misdiagnosed your vehicle repairs causing further damage and or worsen the problem then charge you to fix it with no compensation for their negligence or lack of knowledge. I have also experienced horrific customer service from Dave Cross and Kerri who are the leadership of this service department. This is disgusting that a business would continue to operate with these unfair practices and treatment of their customers for years without any recourse. There has to be laws again predatory auto service departments like Dave Cross Motors.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for leaving this review. We are working with the team to discuss the next steps to take when appropriate.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Lied to And stolen from

Reviewed by Stephen Ebery from Lees Summit Missouri August 02, 2023

I gave $1,000 deposit for a new canyon and was told that it would be 6-day weeks for delivery. Here it is 6 months later still haven't gotten it so I decided to get a different vehicle. They will not give him $1,000 deposit back on a vehicle that has not even gone into production

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for sharing this review regarding your experience with us. We always strive for 100% client satisfaction. We would like to set up a phone conversation to hear about your experience. Sincerely, Dave Raming | Director of Operations | dave.raming@davecrossmotors.com | 816-524-3636

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Dave Cross Motors

Dave Cross Buick GMC is family owned and operated! Serving the community of Lee's Summit MO since 1960. Let us make you part of the family. We have a friendly staff that will be happy to help you chose the perfect vehicle to fit your needs and budget! We provide superior service with a best price guarantee! Come see why Dave Cross Buick GMC is the best place to buy your next vehicle!

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