Dave Cross Motors

Got me right away and were finished within the hour, Bathrooms are very clean. Provided me a desk to do my bible study homework and it was great.

DO NOT deal with Shawn Habib in Finance! Not only did he take his time about canceling the unnecessary extended warranty on my new vehicle, but he was extremely unprofessional in his response by telling me he didn’t need me to tell him how to do his job, even though I had to keep following up with him from 8/23/24 - 9/16/24 before he finally canceled the warranty. Sadly his manager, Ron Daming, allowed the unprofessionalism and never contacted me despite being copied on the emails. In addition, my credit report was dinged because Shawn, without my knowledge or permission, pulled my credit despite having the approval letter from my credit union for more than the full purchase price of the vehicle. I enjoy my 2025 Buick Encore GX ST, and the service department has been great, but dealing with Shawn Habib was a nightmare! I have warned several people to steer clear of him and go with check in hand because telling Shawn I was being financed through Community America Credit Union meant nothing, even though they have a partnership. This was the 4th vehicle I purchased from Dave Cross, and the worst experience.

Service Department and Management, Kerri and Doug DO NOT TRUST THIS DEALERSHIP. There are dealerships with integrity and grant you your dignity whom would love your business for you to purchase from and do your maintenance service with providing you, your respect. These individuals lack quality in customers, belittle and remove your dignity to attack because I wasn’t as dumb as they thought I am. Question their reputation with reviews that are very similar to this one, please. I drop my 2022 Evision off to this dealership for 10 days to diagnose and repair due to “tire monitor system” indicator light was on and “electrical” issues that needed diagnostics checked and repaired having a warranty. Kerri (service manager) stated to my husband and I, “it appears to be recalls, my car is going “off” giving many recall errors and it’s under warranty.” Very oddly, we were NOT PROVIDED an estimate of any charges we would be responsible for; ie: deductible under the warranty out of pocket, diagnostic charges if the issues weren’t covered under the warranty and any out of pocket expenses we could deny to be completed due to cost. I return 10 days later to find my car was not repaired, only an oil change was completed. Why? Well, that’s a great question. A call I made to Kerri to contact me via telephone, being out of town, to discuss charges and issues with the car seemingly wasn’t “recalls” and well, warranty I feel are bait and switch. Clayton D contacted me via telephone call and stated; “the tire monitor system is covered under the warranty. I owe the deductible $100.00 under the plan for the repair. My electrical issues are a “heads up” program issue and it is not covered by warranty. I told Clayton to hang on, Not to do the work as I needed to speak to Kerri. Kerri told me, “it was “recalls” my car was going off with many recalls.” So, the “heads up” not under warranty, I needed to discuss with Kerri before he proceeded to repair the tire monitor system and do an oil change. I contact Kerri via voicemail and told her to do the tire monitoring system repair and oil change only since the “heads up” wasn’t covered under the warranty NOT to repair the “heads up”. No call from Kerri to allow me to know she received my voicemail message and of course no idea what the electrical issues are? Kerri received another call from me to discuss these issues, she’s angry because she knew I had left the service department without an estimate of charges and I refused a $289.00 “heads up” program to resolve major electrical issues and major issues with the steering which includes “assist” and controls not working. I don’t feel are a program issue. I rejected the $289.00 charge for the programming, I told Kerri to do the warranty work with the tire system monitoring (which is a necessity for the tires to monitor to prevent an accident in case of tire issues) and do the oil change I agree to the $100.00 deductible and $89.00 for the oil change. That’s all I’m paying for and all I approve to have done. I arrive 10 days later to receive my vehicle to have Kerri state to me, “she only did the oil change and tire rotation, she denied my warranty tire monitoring system repaired and the heads up I declined repaired. I was charged $189.00 diagnostic and $89.00 for the oil change and tire rotation. Kerri stated to me, “ the diagnostic at $189.00 I’m responsible for due to my car was not in warranty.” I disputed the charge stating I refused to pay the $189.00 for diagnostics done as my tire system monitor was under warranty stated to me by Clayton D who told me, “he had to fight the warranty office to get it covered.” I called the warranty office, they are shocked I was charged $189.00 diagnostics and I the work refused completed by Kerri. My paperwork states “Refused by customer” excuse me? I stated to complete with witnesses and tape recording the call. The manager Doug, he backs Kerri. No refund. I called the warranty office to bring awareness. NOT OVER!