Nextrann Trucks

One month ago I bought a 2019 ford expedition. I live 2.5 hours away so I asked the salesman very specific questions specifically about the cam phasers and timing chain rattling on startup. He told me he didn’t hear any rattling and sent me videos of it running but no video of a cold start right up by the engine, so really can’t tell if there was a rattle at cold startup or not via video over phone. Let me be very clear. You can start the car for 3 seconds and once it has run it will not rattle for an hour or so. Now that I have the car home I am forced to assume they started the car right before I got there so it would not rattle when I started it. Assuming this was going to be a straight up deal I took a half day off at work arrived at 3:30 by 4pm I was ready to buy the car the salesman said it was to close to closing to do the paperwork (2 hours till closing) and said we can do the paperwork via docusign and they would deliver the car. So I left my deposit and and planned for them to deliver the car. The next day they told me they couldn’t deliver the car for another week fully knowing we needed the car before that so I had to make the 5 hour round trip one more time due to there inability to do what they said in a timely manner. The very next day I went out to start the car and the cam phasers truly do rattle very badly. On the CARFAX report they said they changed the brakes,engine oil,and belt tensioner. My wife was driving and the belt tensioner locked up come to find out it had not been replaced. So I had to drive 2 hours to get the part and change it on the side of the highway in the snow and freezing cold. Next I had a wheel come loose thankfully I found that out before it came all the way off and hurt or killed somebody. The wheel coming loose after they changed the brakes was the last straw for me. I am a lead tech for a heavy equipment dealership I know things go wrong I am a very patient person but this was it for me. This is the car my wife and kids ride in they need to be safe. I contacted my salesman and let him know about the issues I have had. They just mailed me a check for the belt tensioner nothing else a grand total of $142 lol What an insult. The denied everything on the cam phasers and said it did not “manifest itself” when I came to look at the car. Well yeah no doubt you started the car before I got there so they wouldn’t rattle that is the only explanation for them not making noise when I checked it out. So now I’m stuck with a 19k car that needs 25% of its value in immediate repairs as now the car is throwing codes for timing and is no longer drivable. I will never recommend nextran gmc ever I am in charge of buying cab and chassis for my companies service trucks and I was considering this dealership for that so I really wanted to try them out for myself before I spent real money through my company.

Great experience! I will defiantly be back in the future for more purchases.

Randy and service crew do a great job! Have done service and vehicle buying with this company for about 15 years.