Joe Lunghamer Chevrolet

I just picked up a Chevy Equinox. Next day, I found out the air pressure on one of the tires was low. I thought it was because of the cold weather. I kept an eye on the tire pressure and pumped air to keep it going. Last Monday I took it back to the dealer, the car only had 120 miles on. The young lady at the service department took all my information and later called me and said, there is a nail on the tire and we cannot fix it and according to the service rep I need to replace the tire and the cost of the new tire is $ 360 something. I felt kind of bad and talked to the salesperson who sold me the car. He consulted with the manager and said they cannot do anything. I told the young lady I will see if I can get that fixed somewhere else. She said, you may not make to the tire repair place, you will have a flat before you get there. I had enough tire pressure, matter of fact, it didn't go down at all by the time I got to the tire shop. The tire shop showed me the nail , they fixed it within 10 minutes and didn't charge me a penny.

Excellent customer service, comfortable and clean atmosphere. Never pushing to buy a vehicle but someone is always available if you have questions or if you have any issues.

Horrid experience, first no one greets you as they are relaxing around the front desk having a chat like its tea time. Then, it took longer than it needed to as they finished their conversation. Next, Business development team told me to come look at a used car that was out for repair that was not even on their property. Thereafter, Used car sales manager Brent Morley got very offended, rude, and belligerent (even swore at me) when asking questions about the price. This behavior is childish and very unprofessional regardless of if I am right or wrong. I probably would have bought the car if he didn't go on an outrage over a question he did not want to answer about the vehicle. My sales person however, was as kind and as sympathetic as can be about the whole interaction, even if it was fake or not. If anything promote her to Used Car Sales manager as she knows how to be professional, kind, and act like an adult.