1615 S Garfield Ave
Traverse City, MI 49686

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Sales: 231-668-9547

Used Cars: 231-642-9243

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Bill Marsh Traverse City

Overall Rating:

4.1 (out of 5)

85% recommend this dealer

94 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

We scheduled our appointment two weeks in advance so we

Reviewed by coreyFebruary 18, 2024

We scheduled our appointment two weeks in advance so we could make sure we told our clients we were limited that day. Brake and Alignment Plus suggested we take it to you because you could diagnose it better and have access to dealer parts. We dropped it off at 8 am and expressed we needed it back by the end of the day. At 3:45 pm we called to see the progress, only to be told it hasn’t been looked at and they’ll get to it tomorrow. We went back and picked it up without service being provided. There were people we couldn’t take to addiction treatment services because our vehicle was sitting at Bill Marsh GMC all day. It’s not fair of me to have high expectations but a call to switch days or even say “we don’t want to look at it” or “we don’t know how” would have saved a lot of valuable time. Very disappointed.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Corey, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (231) 668-9159 so we can understand your situation better in order to try and turn your experience around. Thank you, Bill Marsh Buick GMC

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I stopped by on a Thursday afternoon for advise about

Reviewed by janelp123February 01, 2024

I stopped by on a Thursday afternoon for advise about what I should do. I had an appointment on Monday for an oil change and tire rotation but found out I needed to go out of town on Saturday and my percentage of oil was at 2. I figured they would top my oil off or change my oil and have me come back for the tire rotation. Jaron Larson my service advisor checked his schedule and said they would be able to do both right now. I was so relieved. I've always had better than expected service from this dealership.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Used vehicle with known issues

Reviewed by No responsibility dealership from Traverse City, MIOctober 23, 2023

Purchased a used car and after 3 months the engine went out and dealership is not taking any responsibility. There is no way they did not no this vehicle had a problem and sold it at top dollar anyway. It's gross business practice.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (231) 947-6190 so we can work towards a resolution. We look forward to hearing from you.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bill Marsh Traverse City

Shopping for a new or used car has never been easier than at Bill Marsh Auto in Traverse City Michigan. Find hundreds of cars trucks SUVs and minivan all clearly marked with one low price.

Ready to buy? Get a price quote before visiting the dealership.

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