Service was excellent and timely
Reviewed by James Harvey Tufnell
in Coloma,Michigan
March 30, 2020
Not sure of how to answer quality of repairs as the ecm was a used part as GM no longer has new parts available.
Service technicians explained only used parts available but turnaround time was excellent.
Service department price change in one day
Reviewed by Debi Luff
in South Haven, MI
January 14, 2020
My car died in my driveway for my 2017 Equinox. I called and was told it was probably the battery and to bring it in. I had the car jumped and brought it in. I was quote $169 but there was a coupon so it would be $69. i said to go ahead and I had an oil change and tire rotation coming with my purchase of the vehicle back in August. When I was called the next day the price was $269 and the coupon expired 12/31/19. He said he could still use it so now my cost was the original total quoted of $169. This felt as if he was getting over on me and I was not happy.
In My Opinion STAY AWAY
Reviewed by Chris M.
in Indianapolis, IN
October 20, 2019
Bottom Line:
In my opinion, this dealership cannot be trusted to repair your car correctly. In my opinion, this dealership lacks integrity with their work and cannot be trusted to do repairs without taking shortcuts. In my opinion, you should STAY AWAY from having your car repaired at this dealership.
Details:
I was out of town in South Haven Michigan when my engine failed. The dealership spent three weeks of back and forth to get my car covered with GM. In my opinion, the good news with this dealership stops here.
I picked the up car about four weeks after the original engine failure and drove it home (3 hour journey). The next day I noticed the car did not sound right. I contacted Betten Baker and Dana Bryant, the Service Manager at the time, told me that he couldn’t think of anything that could be wrong because it all bolts back together. In my opinion, this was a crazy statement to make given the complexity of my car (a Corvette).
We agreed to have me take it to a local dealership for diagnosis. My dealership found two main issues. One, Betten Baker did not run the electrical lines correctly and that they missed a bearing when installing my new engine. This required the car to be dissembled again. Betten Baker did not want to pay my local dealership to do the work, instead they offered to tow my car back to Michigan and then deliver to me. They did agree to pay for the tear down work my local dealership did. I agreed. This repair took another roughly three weeks to complete.
After three weeks of having my car back I began to have trouble. The car went into low power or limp mode. When I took the car back to my local dealership for analysis, they found that the wiring was not repaired correctly. In particular it was run too close to the exhaust and now the wiring was melted to the point it required a complete wiring harness replacement. This was also sending electrical shorts through the system and killed my battery. Further, they found that brake lines were not run correctly and this increased the risk of brake failure. They also discovered bolts missing and that ordinary hardware was used in place of factory bolts in certain spots. They provided an estimate to Betten Baker of $3,700.00 to have the repair done at their shop. Betten Baker refused to pay my local dealership to do the repairs. Instead they wanted to tow it up a second time, fix it themselves, and tow it back to me.
Given the issues discovered by my local dealership, that twice Betten Baker had a chance to fix this right, and the issues could have caused brake failures, I felt, in my opinion, there was no way I could trust them to do the repairs without taking further shortcuts.
After going back and forth with GM for a month finally Betten Baker agreed to the work. But when my local dealership disassembled the car, they found further issues. More missing bolts, low coolant, and more wiring melted to certain parts requiring replacement. They estimated another $3,000.00 to fix all remaining issues. Again, Betten Baker refused to pay.
It took over a second month with back and forth with GM to finally get this repair done through my local dealership. GM had to step in and authorize the repairs themselves. With the original engine replacement repair this was about four months my car was out of commission.
As I said, in my opinion, this dealership is incompetent, cannot be trusted to do repairs without shortcuts, and lacks integrity. In my opinion, you should STAY AWAY from them.
