116 N Mission St
Mount Pleasant, MI 48858

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 7:00pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Graff Mt. Pleasant

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Graff sucks

Reviewed by Ana Widgren from St Louis, MIOctober 26, 2023

Took Cadillac cts for repair. Told to bring back later. Hour later car was TOWED to dealership. Text messages to FIX car minus exhaust and headlights. Passenger door won't open from outside, rear window goes down when wet outside, center console was still apart from tow, ( placing in neutral when it wont start), tire preasure sensors all not working, park assist not working. Terrible job by caddillac dealer on a 40k Cadillac. Definitely don't go there. Ana Widgren.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service

Reviewed by RAVEN WEMIGWANS from Mount Pleasant, MiJanuary 26, 2023

Staff always takes care of the issues with a friendly, upbeat professional way.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Want a lemon? Great place to get one

Reviewed by Jennica Warden from St. Louis,MIAugust 14, 2022

I bought a truck from Graff on Mission Street 3 weeks ago. The brakes acted up then... I went to get them looked at and they said there was transmission fluid in the brake line that was going to cost me $5,000. I am on a fixed income and am raising my two kids by myself. My credit is not good. So now they say the truck shouldn't be driven, so I'm stuck with a vehicle I can't drive????? I think not!!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Jennica, I'm sorry that you're unhappy with the vehicle you purchased. We strive to make sure we are selling quality vehicles and everything goes through a safety inspection before hitting the lot. It sounds like you stopped into the dealership today and the dealership has offered you a credit back towards another vehicle for the same amount you spent on your vehicle. Please reach out to your salesperson or management directly if you have questions about the replacement vehicle.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Graff Mt. Pleasant

CONTACT FOR INFO ON ALL NEW OR USED CARS
989-773-3917

GRAFF OF MT. PLEASANT CARRIES EVERY GM BRAND FOR YOUR
SHOPPING CONVENIENCE. CADILLAC-BUICK-GMC-CHEVY

YOU WON'T FIND A DEALERSHIP THAT WILL WORK HARDER TO EARN YOUR BUSINESS. GIVE US THE CHANCE TO PROVE IT TO YOU.

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