GMC and Buick
New Car Dealership in Lansing, MI
Overall Rating
3/5
Read dealer reviews
Here at LaFontaine Buick GMC of Lansing, we are here to serve you. With our online shopping tools, virtual appointments and door to door delivery, our team members are here and ready to help you with all of your sales, service or body shop needs. Shop our virtual showroom today to connect with a live team member.
And for service for your new GMC or Buick, LaFontaine Buick GMC of Lansing is the place to go in Lansing. LaFontaine Buick GMC of Lansing has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
LaFontaine Buick GMC of Lansing Reviews
Overall Rating
3/5
1 out of 2 people recommended this dealer
2021 Yukon Denali Service
Reviewed by Jasmine Stinson
in Lansing, MI
February 16, 2021
Please do not send your vehicle to this dealership for service! Your service is and will be horrible. I dropped off a new 2021 GMC Yukon Denali for service on a Thursday for two recalls and a manufacturers' defect. The recalls were completed that very next day (Friday), however the manufacturers defect service part was scheduled out 3-5 days. This information had been communicated from the Service Rep on that FRIDAY. While we were provided a loaner vehicle (21' GMC Terrain) for the warranty service repairs, we were contacted on that following Monday regarding the service and was told that the vehicle was ready for pickup. Due to out of town travel for work, I told the service representative I would be back in town on Wednesday. He agreed and stated that will be okay if we dropped off the loaner that date. On Tuesday, we received a call from another service representative and he stated that he has been trying to contact my husband and was unable to get in contact with him and we MUST return the loaner on Tuesday, or else we will be charged and denied future services. He also mentioned that we were going to be banned from EVER receiving a loaner car, and we will be charged $25 per day for the loaner if it is not returned. In addition, I was told that were were unable to travel out of state with the loaner and the Service Rep accused us of traveling out of state into Ohio. I said, "Sir, who told you we traveled out of state?" and he said well that was a question you asked when you dropped off the Denali. I said, "I was aware of the restriction per the contract language as it stated as no out of state travel in the loaner!; And please do not accuse us of traveling out of state. I then told the service rep that I was never going to get any car serviced EVER from LaFontaine. The Service rep stated that if we did not return the car as promised by Wednesday (due to the miscommunication from LaFontaine), the dealership will not allow us to be serviced or offered a loaner for any future services.
Please DO NOT buy or get a car/truck serviced or anything from this dealership! TERRIBLE SERVICE and VERY BAD with communicating. We were treated like trash and not like customers and although we are grateful for the larger car loaner (Terrain), THIS VEHICLE WAS IN NO WAY A COMPARABLE VEHICLE TO A YUKON DENALI!!!! I forgot to mention, due to the pandemic (COVID), when we picked up the loaner the vehicle had not been sanitized nor cleaned out at all. We had to get a car wash as well as through food trash out of the loaner before we could even use the car.
They need new management and new Service reps AND new guidelines for cleanliness on all returned loaner cars!
Way to Go LaFontaine Team - Lansing!
Reviewed by D.Slivensky
in Lansing, MI
November 12, 2020
LaFontaine is a great company to help find a vehicle. I would give LaFontaine Buick GMC of Lansing five stars! Evan Eddy was my sales consultant, and he did a superb job! He went above and beyond to make sure that I felt my voice was valued. Evan was very patient with me while I sought information while purchasing my now owned GMC Terrain. He was respectful, and I never felt pressured or rushed to purchase a vehicle. The next day, I came back to buy my GMC Terrain, and everyone on the LaFontaine Team was outstanding. The team listened to me, was professional and polite. Great Job, Team!
