3770 Plainfield Ave NE
Grand Rapids, MI 49525

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Sales: 616-364-9431

Used Cars: 616-364-9431

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Kool Chevrolet

Overall Rating:

4.4 (out of 5)

93% recommend this dealer

442 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

excellent service and dealership friendly, knowledgeable,

Reviewed by Susan Lynne Mills from Grand Rapids, MIMarch 28, 2025

excellent service and dealership friendly, knowledgeable, fair pricing. Would highly recommend Have bought 9 vehicles from this dealership and have never had a problem. I tell all my friends about this dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

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Maximum rating = 5

1.0 (out of 5)

Went in to look at trailblazer.

Reviewed by Linda Diaz from Wyoming Mi March 28, 2025

Went in to look at trailblazer. Test drove it. At no time did sales person tell me anything about the car. NOTHING it had on it. I noticed it had over 100 miles. Had my daughter ask if had any with less miles. Well down hill and disrespectful from there was J.S. attitude. So we left. I test drive a Mazda. But heart set on trailblazer I drove to hudsonville to Todd Wendell. Wher Bob took his time to tell me everything about the car. Even found the one I bought from them. Sorry kool I am done with you. Sad every Chevy I bought came from Kool. Phy Lyman was an awesome sales person. They lost a great man.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

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Maximum rating = 5

5.0 (out of 5)

First part didn't work it failed .

Reviewed by Nicholas Coons from Grand Rapids, miFebruary 20, 2025

First part didn't work it failed . They got me right back in and got it fixed with out a hassle .. I highly recommend working with kool Chevrolet

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Kool Chevrolet

Our goal is for you to become a Kool customer for life by providing you with the most hassle-free automobile shopping purchasing servicing and ownership experience possible. We are very fortunate to represent an awesome brand we believe in; Chevrolet is the industry standard for Quality Durability Reliability and Low Cost of Ownership. A product this incredible deserves to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business the Kool Way.

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