3770 Plainfield Ave NE
Grand Rapids, MI 49525

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Sales: 616-364-9431

Used Cars: 616-364-9431

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 5:30pm
Wed 7:00am – 8:00pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Kool Chevrolet

Overall Rating:

4 (out of 5)

93% recommend this dealer

433 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service BDC

Reviewed by Jacklyn Kuikstra from Comstock Park, MichiganFebruary 01, 2024

Feels like family every time I walk though the door. Great people and excellent service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Jacklyn, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I had a very pleasant experience at Kool Chevy buying my

Reviewed by DJHNovember 10, 2023

I had a very pleasant experience at Kool Chevy buying my new car! They were so helpful and got me the exact Traverse I was looking for and got me the best deal around. If you want a dealer who will go the extra mile for you and hold up to their promises then shop with these guys. I will definitely be buying all my vehicles from Kool Chevy!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Very Poor Service.

Reviewed by Tom Jager from Wayland mi.August 30, 2023

Had an appointment to get my oil changed today, Parked in the lot & walked into the service department to ask where to bring my vehicle. The advisor responded in a very rude voice “get it in here if you want service” I did not know where to bring my vehicle since I have never had service there before. The oil change took well over an hour and then I watched my car brought out to the front. Was then thinking they would contact me to inform me it was ready to go, Waited 25 minutes with nobody contacting me. Finally went back to the service advisor and asked what was up with my car? She said it was done but the cashier was just too busy. 1 hour & 45 minutes later I left for a 15 minute oil change. My business is all done with Kool Chevrolet.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

About Kool Chevrolet

Our goal is for you to become a Kool customer for life by providing you with the most hassle-free automobile shopping purchasing servicing and ownership experience possible. We are very fortunate to represent an awesome brand we believe in; Chevrolet is the industry standard for Quality Durability Reliability and Low Cost of Ownership. A product this incredible deserves to be backed up by a world-class customer service experience and that's what we will provide you when you choose to do business the Kool Way.

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