711 S. Euclid Ave.
Bay City, MI 48706
Sales: 888-387-8754
Used Cars: 888-388-7574
Sales Department
| Sun | Closed |
| Mon | 8:30am – 8:00pm |
| Tue | 8:30am – 8:00pm |
| Wed | 8:30am – 8:00pm |
| Thu | 8:30am – 8:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 10:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 8:00pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 8:00pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:30am – 3:00pm |
Overall Rating:
4.2 (out of 5)
94% recommend this dealer
407 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
We recently purchased our third vehicle from this
We recently purchased our third vehicle from this dealership and have had great luck every time with our salesman, Sammy Coleman! He is honest, kind and very knowledgeable. We trust him to sell us a dependable vehicle at the best price and would never go anywhere else!
Dealer Response
Thank you for taking the time to leave us a review! We hope to see you again!
Maximum rating = 5
RUN!
RUN!!! DONT WALK away from this shady dealership!!! Made a deal on a truck, negotiated some upgrades and the deal was complete, informed them of my pre-approval through my bank and their crooked salesperson John O'Rourke said, we can beat that, just fill out our form online and then we will take a deposit over the phone. I did just that (immediately) and then John sent me requests for DL, insurance and plate transfer (sent immediately) . After that, did not answer my calls or text to his "personal" phone. I was planning out my day to come pick up my new truck and at the end of the business day, he called me to say that someone else bought it. Did not offer an apology, tried to explain it away like its no big deal... Upon confronting him about heir shady and and un-ethical business practice, he just shrugged it off. Not only did they screw me on the truck i wanted, they had me run my credit for a deal they stole from me. When I asked for his "manager" he had already handed the phone to someone that identified themselves as the manager and then hung up on me. If you want to get screwed, this is the dealer for you!!! Shame on these unscrupulous "business people". Reporting these a** hats anywhere I can so nobody else has to go through this type of scam. Now, I just await their canned response about how they take their customer service seriously and will strive to speak to their crooked salespeople about doing better. These guys just don't care and belong in a different industry. Maybe cleaning toilets would be their speed...
Dealer Response
We regret to hear that you are displeased with your recent experience with us and apologize sincerely. However, we appreciate your honest feedback and will use it to improve processes moving forward.
Maximum rating = 5
RUN!
RUN!!! DONT WALK away from this shady dealership!!! Made a deal on a truck, negotiated some upgrades and the deal was complete, informed them of my pre-approval through my bank and their crooked salesperson John O'Rourke said, we can beat that, just fill out our form online and then we will take a deposit over the phone. I did just that (immediately) and then John sent me requests for DL, insurance and plate transfer (sent immediately) . After that, did not answer my calls or text to his "personal" phone. I was planning out my day to come pick up my new truck and at the end of the business day, he called me to say that someone else bought it. Did not offer an apology, tried to explain it away like its no big deal... Upon confronting him about heir shady and and un-ethical business practice, he just shrugged it off. Not only did they screw me on the truck i wanted, they had me run my credit for a deal they stole from me. When I asked for his "manager" he had already handed the phone to someone that identified themselves as the manager and then hung up on me. If you want to get screwed, this is the dealer for you!!! Shame on these unscrupulous "business people". Reporting these a** hats anywhere I can so nobody else has to go through this type of scam. Now, I just await their canned response about how they take their customer service seriously and will strive to speak to their crooked salespeople about doing better. These guys just don't care and belong in a different industry. Maybe cleaning toilets would be their speed...
Dealer Response
Brian, this is Chris, one of the managers at Labadie. First off, I want to apologize to you that you had that kind of experience with us. We pride ourselves on giving our customers a great experience and clearly, that was anything but. I'd be happy to discuss with you about how we can possibly make amends. Again, I'm coming into this somewhat blind, so I don't know how/why this happened, but I'll look into it.
Maximum rating = 5
Welcome to Labadie Auto Co. your Bay City Cadillac Buick and GMC dealership. We were founded by Lloyd Labadie after World War II and we have been serving you ever since on the principals that he believed in. Lloyd had a strong commitment to servicing the customer after the sale. Because we still hold that commitment today for over 60 years Labadie Inc. has maintained a solid reputation as one of the leading automobile dealerships for Michigan Buick Cadillac and GMC drivers.
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