BOB PION BUICK GMC

I went to this location to look at a truck and spoke with John (great salesman) went through all negotiations and ended up purchasing truck. They have you fill out a form of promises between you and the dealer for the sale to finalize and sign this document. Everything from financing to downpayment were agreed upon and done. Talked with John for a couple days to figure out when we would get the truck registered. The day comes to register the truck and I’m then told that I would owe MORE money after everything is already signed and the truck was registered. Chris the Bussiness manager did not calculate taxes correctly for my state and told me that I would have to pay the amount or it would come out of John (the salesman) pocket even when John had no part of the paperwork. Mistakes happen but after my paperwork is signed stating what I would pay and then telling me if I don’t pay the extra for a mistake that you made then you would take it out of the pocket from the salesman is something I never thought I’d hear from dealership.

I had an outstanding experience at Bob Pion GMC in Chicopee! Kyle, my salesperson, made the entire process smooth and stress-free. He catered to everything I needed, ensuring the deal and delivery were completed quickly and efficiently. Sarah in finance was equally fantastic, guiding me through the paperwork seamlessly and ensuring all my questions were answered. I got a great price for my trade-in and an amazing deal on my new 2023 Hummer 3X! The team truly went above and beyond to make this transaction a breeze. If you’re looking for a dealership that values your time, offers competitive prices, and provides exceptional service, I highly recommend Bob Pion GMC. Ask for Kyle and Sarah—they’ll take great care of you!

I've purchased two brand new trucks from Bob Pion and was initially thrilled with the offer of free services for the first few maintenance visits. However, my excitement quickly turned to frustration. Despite the promise of free services, they consistently schedule my oil changes and other maintenance appointments months out. This delay essentially makes the free services unusable when you actually need them. It's disappointing to see a reputable dealer use such tactics to avoid fulfilling their commitments. I expected better customer service and integrity from Bob Pion.