Hertrich Buick GMC of Salisbury

Stephanie did a great job making the process easy, she helped me find what I was looking for. Abdullah helped to find the price available on the vehicle and provided a fair offer on my trade-in. I am happy with my experience and will return.

Best car buying experience ever. I will always be a loyal customer. I will also recommend this dealership to my family and friends. Way to Go Hertrich!

To Buick GMC of Salisbury I had my 2017 Buick Enclave towed to Hertrich Buick GMC of Salisbury, spending $200 just to get it there. They diagnosed my issue as a faulty power steering rack and quoted nearly $4,000 for the repair—mainly because GMC insists on using their own parts, which my warranty doesn’t fully cover. Because of the high cost, I got a second opinion elsewhere. That mechanic correctly diagnosed the issue as a bad rear differential—not the power steering at all. I called Hertrich’s general manager to discuss the misdiagnosis and was told that if I got it fixed and brought it back to them for a personal test drive, they might refund me. After I left an honest negative review, I called again, and he told me that because of the review, they were no longer even considering a refund. Later, he called me back and said if I removed the review, they’d give me a refund after all. Then just hours later, he called again saying they changed their mind completely—no refund, and that he would get my review taken down. This has been a frustrating and disappointing experience, both mechanically and professionally. Be careful taking your vehicle here—especially if you expect fair treatment or accountability