807 Rockville Pike
Rockville, MD 20852

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Sales: 301-825-8268

Used Cars: 301-637-4836

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:00am – 7:00pm
Tue 6:00am – 7:00pm
Wed 6:00am – 7:00pm
Thu 6:00am – 7:00pm
Fri 6:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Ourisman Chevrolet of Rockville - Curbside pickup and home delivery available

Overall Rating:

4.1 (out of 5)

80% recommend this dealer

363 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

The first repair work took a week and when I picked the

Reviewed by MjbDecember 05, 2023

The first repair work took a week and when I picked the vehicle up and drove home, I realized that the work was shoddy and incomplete. I returned the vehicle and it took another week to correct and finish the work. To top this, Ourisman would not accept a check in payment for services.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Salespeople come and go here, so get one of the

Reviewed by ABeeGetsTiredNovember 24, 2023

Salespeople come and go here, so get one of the experienced ones for better service. I bought my first EV here and swore I’d never buy another car from them, but their highest rated salesman changed my mind. The service center is solidly OK, not better than that. But I rather get my car serviced here than other dealerships (which will remain nameless).

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you very much for your 4-star review! We appreciate the staff highlights for Reggie and Kasheem at Ourisman Chevrolet of Rockville and will be sure to pass your kind words on. Thanks, too, for your feedback on our Service Department. If there are any areas of opportunity we can explore to earn your 5-star review, please reach out to our General Manager, Mike Click, directly at Mike@OurismanCars.com. We look forward to hearing from you and making your next visit great. Congratulations on your new Chevrolet--we hope you've been loving it! Take care!

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Chuck provided exceptional customer service.

Reviewed by NancyNovember 14, 2023

Chuck provided exceptional customer service. He gave me the number of a tow company, notified me when my vehicle arrived, expedited the diagnosis to accommodate my out-of-town travel plans, and was knowledgeable and friendly. I would recommend him to anyone.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Nancy, thank you very much for your 5-star review! We appreciate the staff highlight for Chuck and will be sure to pass your kind words on to him. Glad his excellent communication and friendly demeanor made your visit the best it could be. If you or your Chevrolet needs anything, our team at Ourisman Chevrolet of Rockville is here anytime! We look forward to welcoming you back for any future vehicle purchase or service needs. Have safe travels.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ourisman Chevrolet of Rockville - Curbside pickup and home delivery available

At Ourisman Chevrolet of Rockville customer's satisfaction is our number one concern. Ourisman Chevrolet of Rockville is an award winning auto dealer bringing expert automotive experience to customers throughout Maryland including Washington DC Gaithersburg and Bethesda. For over 90 years thousands of customers have come to Ourisman Chevrolet of Rockville to shop New Chevy vehicles Pre-owned and Certified Pre-owned vehicles.

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