Miller Brothers Chevrolet Cadillac in Ellicott City including address, phone, dealer reviews, directions, a map, inventory and more

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9035 Baltimore National Pike
Ellicott City, MD 21042

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Miller Brothers Chevrolet Cadillac

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

167 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Millers Brothers (Ellicott City)

Reviewed by Crawford, Tonya from Crofton, MDJuly 16, 2022

Always a pleasant experience and great customer service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

AMAZING EXPERIENCE

Reviewed by LAUREN from Factoryville, PAJune 23, 2022

First off, Darren was so easy to work with. I had just recently had a very bad experience with a Chevrolet dealership nearer to me in Pennsylvania and the way I was treated and talked to was so unprofessional, I was losing hope in being able to find a car after 6 months of not having a vehicle because my car was totaled on December. I literally cried for days after the other dealership sold the car on me that I had put a deposit down on and had made arrangements to pick up... until my sister spoke with Darren about a trailblazer that was coming in and was unclaimed. Darren literally cleared up the dark cloud that had been looming over me since December. He answered promptly when I called from the very first time I called to confirm the vehicle was in fact coming in and unclaimed... he spoke with me about the features of the car and sent me the specs. I put down a deposit and he very promptly sent me a sales agreement so we could get everything set in stone with financing and arrangements to come pick it up when it arrived. When the car came in MUCH earlier than anticipated, Darren called me and told me the great news with such excitement in his voice I cried HAPPY tears this time. Darren has been in the car business for many years and for him to still be so enthusiastic and excited to a customer buying a new car, it truly shows his character. My husband and I drove 4 hours to Miller Brothers Chevrolet and the reward at the end of that long trip was so incredibly worth it. We pulled in and the car was waiting for me...beautiful, serviced, shiny and I swear it was smiling at me, lol! Darren greeted me right outside along with a couple of other gentlemen who immediately oogled over our dog, Apollo which, again, won me over because our dog is our world! EVERYONE that we encountered at Miller Brothers was SO friendly, courteous, and welcoming, it was like being invited into someone's home. From start to finish the purchase was SO easy and smooth. Thank you all for being so kind and helping me finally get a reliable and AMAZING vehicle. The dealership is beautiful and clean and even though you are a little distance from our home, I would recommend the trip in a HEARTBEAT to anyone because the entire experience was perfect and I would do it again for any other vehicle I purchase.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Disappointed in VA

Reviewed by Disapponted in VA from Burke, VAJuly 25, 2020

I went the to test drive a CPO Caddy. Finally made the trip to the dealer. First red flag the vehicle has sub OEM tires. Second red flag the advertised mileage which is still incorrect on your website is 12,580 approx. The odometer red 15,750 approx on the test drive. The Salesperson after the test drive was RUDE. We could not agree on a price. That is how it goes. He admonished me for having wasted his time as if he drove the hour from his home and for having to answer a few emails. Isn't that part of the job? I asked for money off the vehicle for the difference in the mileage and because their no haggle price dropped $200 since the last time we exchanged emails on price. I liked the car a lot . Just terrible customer service. Ok we don't agree it is not the end of the world.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

We spoke with the customer via email prior to their agreement to come for a test drive. Customer reviewed the vehicle and drove it. Customer expected a large discount off for pricing. We price our used vehicles online very aggressively, which is likely why said customer drove an hour to view it. We can usually provide a small discount, but we don't have the ability to negotiate thousands on our used inventory as we already have them priced to market. Unfortunately could not agree on terms.

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Miller Brothers Chevrolet Cadillac

Thank you for visiting the Miller Brothers Chevrolet & Cadillac page. We have one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you. Our online inventory of new and pre-owned vehicles is updated daily.

We invite you to schedule a test drive or stop by our showroom to experience all that we have to offer.

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