Koons Clarksville Chevy Buick GMC in Clarksville including address, phone, dealer reviews, directions, a map, inventory and more

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12421 Auto Dr
Clarksville, MD 21029

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Sales: 410-988-2351

Used Cars: 410-505-4760

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Koons Clarksville Chevy Buick GMC

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

21 out of 31 people said they would recommend this dealer

5 (out of 5)

Impressed!

Reviewed by Lisa Ford in La Plata, MDJune 16, 2021

I was very pleased with the trading process and purchase of my new Acadia. Josh Oh did an excellent job helping me out. I would recommend this dealership for sure.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

1 (out of 5)

Sold Me a Car That Almost Killed Me

Reviewed by Henry in Washington DCJune 11, 2021

These guys will smile in your face and sell you a car that will kill you. I bought a 2018 Mazda CX-5 from Lou Navamal and Gessin Pauyo. First, they tried to change the price on me before I got there. Online, it was listed for $16,000. When I arrived to test drive it, the price had magically gone up to $18,000. Within two weeks of buying the car, the brakes completely failed while I was driving it. If I had been on the highway, I would not be alive today to write this review. I had to be towed to a mechanic, who couldn't believe the shoddy brake job that Koons had done before selling it. A caliper was completely broken on the rear passenger side and bolts were loose on two other tires as well. I spent an additional $730 to fix this life-threatening issue two weeks after driving off the lot. I gave Gessin Pauyo (sales manager) the opportunity to address the issue - he strung me along for weeks, avoiding my calls and claiming that they'd try to pay for the issue. They were just trying to wait me out - two months later, I haven't been compensated for an issue that was clearly Koons' fault and could have killed me. The picture attached is the bill I was forced to pay - 2 WEEKS AFTER DRIVING OFF THE LOT - for the broken caliper and loose bolts in the brakes. Horrible customer service, downright dangerous maintenance practices. Stay away from this place.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

2 (out of 5)

Had first service done

Reviewed by Don’t remember in Clarksville MDMay 27, 2021

Broken lock on wheels( not told) fluid low next day but they checked it. Had issues when buying this truck too as it was completely rusted underneath car and thank god I saw it before signing my name. Always look under entire car

Customer Service 5

Buying Process 1

Quality of Repair 2

Overall Facilities 2

Maximum rating = 5

About Koons Clarksville Chevy Buick GMC

Why should you buy from Koons Clarksville Chevrolet Buick GMC?
Our unmatched service and diverse Buick, Chevrolet, and GMC inventory have set us apart as the preferred dealer in Clarksville. Visit us today to discover why we have the best reputation in the Clarksville area.

Our skilled management team will ensure you have a phenomenal experience at Koons Clarksville Chevrolet Buick GM.

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