Bob Bell Chevrolet

They was very considerate , and patience of my needs, didn't try to trick or force me into signing anything this would be the third vehicle I purchased from Bob Bell

AVOID THIS DEALERSHIP I am writing about my recent purchasing experience at Bob Bell in Baltimore, Md.  I have delt with a few dealerships in my life and a couple years ago purchased a car at Bob Bell in Bel Air, which is why we came to Bob Bell again.  At first, my experience was great, my sales guy Devon was very nice.  However, after my test drive the experience went downhill quickly.  I was unsure about purchasing the truck and wanted to go to another dealership and test drive another vehicle.  However, I was over pressured into staying at the dealership and kept being pressured to agree to buy that truck that day.  I was given my monthly payment quotes and told Harrison that those numbers did not work and that I thought he was shorting me on my trade in, then I gave him a monthly payment that did work.  They went as far as to have me drive the new truck to lunch with my wife, saying if they can get me to the number I quoted, that I would buy the truck. Even going as far as to draw up some handwritten thing on basically a napkin saying if he got me to the number, I would buy the truck after lunch.   During lunch, Harrison called and said they got me to the number I wanted and to come back and finish up the paperwork.  I told him specifically that I wanted to go through a specific bank, but he pushed Capital One, I told him if I finance another vehicle through my specific bank I get $1,000 from them so I wanted to use them. He said okay no problem. Then came the paperwork, during the process the sale price of the vehicle was different 3 times, and this was explained away as the way incentives are written in.  Well, we went through all the paperwork and finally got to the end in finance.  When we finally got to where I get my monthly payment, I find out I was lied to and the price was more than $15 over what we agreed to; and at 84 months with interest that just cost me another almost $1400.  So, he pushed and pushed for me to buy this truck then lied about the cost, even going as far as charging $800 for delivery.               Next comes the issues with finance, at first, I thought everything was great, we signed the paperwork with a certain bank. But then I kept getting calls, complete survey calls, we have great news about your purchase, and one vague voicemail to call back.  Then this Saturday I start getting emails about thanks for joining capital one auto loans, and I am thinking how can this be, we signed with the bank I wanted.  Well without permission my loan was changed from my bank to Capital One because the finance guy had "made a mistake".  However, he did not contact me to tell me there was a problem with my financing, he just called left a vague voicemail to me and my wife that blended in with the 15 other voice masks, then changed my financing, costing me the $1000 from my bank. When I talked to him about it, he tried to lie and say he cannot leave any details on voicemail unless the greeting of the voicemail says my name; which it says at the very beginning. Then when I called to figure it all out the guy hung up on me because I cursed, of course I am going to be angry when now this dealership has cost me over $2400 extra because of lies and mistakes. So, I am trying to figure out what kind of kick backs or incentives the dealership gets from Capital One?  Also, Harrison tried to make his mistakes right by offering a free detail or can of touch up paint.  After all the headaches and lies, that’s how things are made right?     Lastly, the truck.  The truck has less than 900 miles on it and I am already having trouble with things.  Yesterday, the entire infotainment system froze and would not work at all.  Also, the transmission seems to have some sort of issue as it shutters trying to maintain 20-30mph.               Like I stated earlier, we purchased a car through Bob Bell in Bel Air in 2023 and had none of these issues and no I am unsure about ever purchasing another vehicle from Bob Bell again.

Great experience with dealership from the salesperson and everyone else. Very accommodating! I would recommend. Love my new Traverse!