143 S River Rd
Calais, ME 04619

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Reviews of PRATT Chevrolet GMC

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Love the friendly professional service we received from

Reviewed by CHARLES SAWYER from Pembroke, MaineDecember 23, 2025

Love the friendly professional service we received from saleslady Ebonica! Easiest buying experience and we will do business again with them. We were thoroughly educated on our 2026 GMC Terrain Elevation.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much, Charles. We really appreciate you taking the time to share this. It’s wonderful to hear that your experience felt friendly, professional, and easy from start to finish. Ebonica will be so glad to know how much you enjoyed working with her, and we’re happy to hear you felt well educated on your new 2026 GMC Terrain Elevation. Thank you for choosing us and for the kind words — we look forward to seeing you again and helping anytime you need us.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Clifton, the Service Writer, was simply amazing.

Reviewed by Leigh-Ann Voisine from Calais, MENovember 26, 2025

Clifton, the Service Writer, was simply amazing. He was kind, polite, respectful, coureous, all the good things I could say about a person, that was Clifton. The service was completed promptly, and exceeded my expectations for the time it took, and the price they charged. Keep this guy, he's a game changer in the service department! :-)

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much, Leigh-Ann. We truly appreciate you taking the time to share this, and it means a great deal to hear how positive your experience was. Clifton takes a lot of pride in the way he treats people, and your kind words really reflect the care and professionalism he brings to his work. We’re glad the service was completed quickly, exceeded your expectations, and felt fair in both time and cost. Thank you for choosing us, and we’d be happy to welcome you back anytime you need us.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

bad recall repair

Reviewed by dan newman from eastportApril 22, 2023

They done me wrong. Then they want me to tow the car in at my expense to repair what they done in 2011. Told me I didn't respond to a recall. How could I when they disabled my car. Oil everywhere, they said they replaced some sparkplug retainers. Why would that cause oil to run down over the exhaust manifolds? When I first asked for help they flat out refused and told me no help, none would be offered because of this screw up. I have held onto the car for ever and now it is not worth any repairs. So they tell me , tow it in and we will inspect the problem. It just goes round and round with excuses to no end. Seems I'm supposed to believe it's all my fault for ne paying a car carrier at my expense to deliver this car to them. Nobody at GM will help me either, saying that I didn't respond to a said recall after my car was deemed unsafe for use. I asked if they would pay for any charges and of course I was told no. GM's own lemon laws say something different, odd huh?

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

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