505 N Mayo Trail
Pikeville, KY 41501

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat Closed

Reviews of Walters GM Auto Mall

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Josh Williamson was extremely helpful and nice!

Reviewed by BREAUNA JUSTICE from Prestonsburg, KYFebruary 01, 2025

Josh Williamson was extremely helpful and nice! This was the best car buying experience we have ever had, friendly staff and the manager was super helpful.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

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Maximum rating = 5

5.0 (out of 5)

L. Luster

Reviewed by Lana L Luster from Pikeville, KYMarch 16, 2024

I will purchase my next vehicle from this dealership because of the excellent service department.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Lana, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

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Maximum rating = 5

1.0 (out of 5)

Service

Reviewed by Clyde Alley from Prestonsburg, Ky.April 07, 2021

Very poor service department, I had an appointment for a recall. I made an appointment and when I got there the mechanic said I had to take my vechile to someone and get the pike cut off because they could not do it. I got the pike cut off and went back to the dealership and waited an hour and they came out and told me they didn't have the parts. I asked the service manager when they would have the parts in and he said they were on back order. So now I'm driving around in a car that sound awful and really loud, I will never buy or have a vechile serviced at this dealership. I also called GM headquarters and they were no help either.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

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Maximum rating = 5

About Walters GM Auto Mall

Walters GM Automall is a Certified GM Dealership located in Pikeville Ky. Loaded with Inventory of GMC Chevrolet Buick and Cadillac and all brands of used vehicles. Walters GM has used vehicles to choose from including Trucks SUV Mid Size SUV Cars ATVs Motorcycles and much more. Serving most in the eastern Kentucky area Walters is eager to reach out to customer all over the U.S. and will do what it takes to satisfy our customers. Providing first class customer service Walters GM Automall strives to satisfy their customers nationwide.

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