232 West New Circle Road
Lexington, KY 40505
Sales: 859-785-8457
Used Cars: 859-559-4865
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Lexington, KY that carry Chevrolet, GMC, Buick
Overall Rating:
2.6 (out of 5)
76% recommend this dealer
469 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Drove 1.
Drove 1.5 hours to get our truck,bc we broke down 1.5 hrs from home,had to leave it there. ,only to find he had confirmed verbally with us to make the drive,at 340 pm it was ready at 5pm, he had left for the day,truck not fixed! No excuse for this. Suddenly it wouldn't come out of limp mode,they had to contact GM to "find out what was wrong" 3K LATER FOR A DEF HEATER AND 2 SENSORS....BAD COMMUNICATION, OVERPRICED, TERRIBLE TURN AROUND, AVOID AVOID AVOID
Dealer Response
We are truly sorry for the unacceptable experience you had with our service department. It’s completely understandable that you’d be upset after driving 1.5 hours to pick up your truck—especially after a breakdown—only to arrive and find it wasn’t ready. We’re taking immediate steps to address these issues internally and would appreciate the chance to discuss this with you directly to make amends. Please don’t hesitate to call 859-299-2772 at your convenience.
Maximum rating = 5
This dealership uses shady practices.
This dealership uses shady practices. I received a hand-written letter from a Ricky Green offering to purchase my vehicle above market value. I called and spoke with "Ricky". He told me he would have his guy "Shaun" talk withe when I showed up. Once all the numbers were in front of me, I told them the offer for my vehicle was lower than the value my own research showed. I mentioned that "Ricky" told me they would offer above market value only to be told by "Shaun" that "Ricky" isn't a real person. To me, this seems like a tactic to prevent negative feedback for individuals at the dealership. A made up person to dump blame on should there be any complaints. The guy I spoke with, "Shaun", also was swearing up a storm like I was his buddy. Totally unprofessional behavior. I mentioned that my car would need to be detailed if they purchased it from me and he stated, "We have some Mexicans in the back that will take care of it." Absolutely trash behavior from an unprofessional "bro" in his 50s.
Maximum rating = 5
I live in Florida and was visiting family in Kentucky.
I live in Florida and was visiting family in Kentucky. A neighbor backed into my car and broke my rear light and damaged my car. I neddeto drive back to Florida the next day. I contacted Rod Hatfield Chevrolet and spoke to Brian and explained what happened. He told me to bring my car right in. He had to order my light and it would be in later that day. He told me to come back at 8:00 the next morning to repair my light. I was there at 7:45 am. He took my car right in and had my car fixed in 15 minutes. I was on my way home by 8:00 am. Brian was excellent in helping me. I highly recommend them. Great customer service.
Maximum rating = 5
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