Don Franklin Lexington Buick GMC in Lexington including address, phone, dealer reviews, directions, a map, inventory and more

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3380 Richmond Rd
Lexington, KY 40509

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Sales: 859-309-6274

Used Cars: 859-963-1814

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 12:00pm

Reviews of Don Franklin Lexington Buick GMC

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer

Reviewed by Jones, Barbara from Mount sterling , KentuckyMay 19, 2022

My experience with oil change & tire rotation as always excellent service. The staff is very friendly & prompt on time with busy schedules always doing their best. Don?t neglect the. Customer. Thank you all for your outstanding help

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi there, thank you so much for your positive comments about Don Franklin Lexington Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Had my SUV serviced, all employees were polite and

Reviewed by jsutton61May 06, 2022

Had my SUV serviced, all employees were polite and professional. Service was completed in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I should have never ordered my GMC thru Don Franklin.

Reviewed by KTuttApril 09, 2022

I should have never ordered my GMC thru Don Franklin. The team and staff could care less about customer or communication. Lies and shady paperwork B.S.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Don Franklin Lexington Buick GMC

Welcome to the Don Franklin Lexington Buick GMC!

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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