651 S Ohio Street S
Salina, KS 67401
Sales: 785-301-0921
Used Cars: 785-301-0921
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:00pm |
| Tue | 8:00am – 7:00pm |
| Wed | 8:00am – 7:00pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 5:30pm |
| Sat | 8:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 8:00am – 2:00pm |
Overall Rating:
4.8 (out of 5)
96% recommend this dealer
1413 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I brought my car in when the gauge cluster went out and i
I brought my car in when the gauge cluster went out and i had to return three times to try and get it fixed. The mph is dimmer than the others and is barely illuminated. They told me there is nothing they can do. I paid $1100 for the cluster to be replaced and it does not work properly.
Dealer Response
We sincerely apologize for the highly frustrating experience you have had with your 2010 Malibu gauge cluster replacement, which led to your 1-star rating. We understand you paid a significant amount for a functional cluster, and we share your disappointment that the new unit is not performing to your expected standard. We want to assure you that your satisfaction is our top priority, and we have dedicated significant time and effort to resolve this unusual issue. Our Findings and Actions: We successfully diagnosed the original non-functioning cluster, and per your approval, installed a new unit. When you noticed the center pod was dimmer than the outer sections, we immediately began researching and attempted to correct the issue. Because the display technology (vacuum fluorescent displays, or VFD) and the dimming circuitry are integrated within the cluster, the issue lies specifically with the physical remanufactured part itself. To resolve this, we have warrantied out and installed a total of three different remanufactured clusters from our supplier, Specmo Enterprise. Regrettably, all three clusters exhibited the exact same dimming issue in the center section. The Challenge of Remanufactured Parts: As we work on older vehicles and utilize specialized components like remanufactured clusters (which are the only parts available for this vehicle), we encounter limitations in the manufacturing and restoration process. While we strive to return vehicles to "good as new" condition, we cannot guarantee that remanufactured electronic components will yield results identical to brand-new, factory-original parts. Sincerely, the Holm Buick GMC Team of Salina.
Maximum rating = 5
They follow through on what they say they will do.
They follow through on what they say they will do. I'll continue doing business with them.
Dealer Response
Thank you, rappbpjnk, for the excellent 5-star review! We are thrilled to hear that we follow through on what we say we will do. This commitment to Trust and clear Communication is paramount to our business. We appreciate your loyalty and look forward to continuing to do business with you! Thank you for recognizing Lucas. Sincerely, the Holm Automotive Team of Salina.
Maximum rating = 5
Recent service needs: (Battery failure with warranty
Recent service needs: (Battery failure with warranty replacement) for our 2018 Chevrolet Suburban. ( BUY 3 $1 for 4th, Michelin tires ) for my 2002 Isuzu Trooper were promptly and Professional/ Corteous care by Derek, and Josh in the service department. Service technician discovered that my Isuzu tie rod assy would not allow for proper alignment adjustment. Derek arranged purchase of necessary parts and service/ replacement of both tie rod assy and alignment were completed when parts arrived. GREAT staff and services as has been all of our previous visits in the past.
Dealer Response
Thank you, smilingroadrunner53, for the excellent 5-star review! We are thrilled to hear that your recent service needs, including the battery replacement under warranty for your 2018 Chevrolet Suburban and the "Buy 3, Get 1 for $1" Michelin tire deal for your 2002 Isuzu Trooper, were handled promptly and professionally/courteously. We appreciate you recognizing Derek and Josh in the Service Department. We are also glad that our Service Technician identified the issue with your Isuzu's tie rod assembly, and Derek quickly arranged for the parts purchase, replacement, and alignment adjustment to ensure your vehicle is safe and handles correctly. Your feedback that our staff and services are GREAT and consistent with all your previous visits is the highest compliment. Thank you for your continued trust in Holm Buick GMC! Sincerely, the Holm Automotive Team of Salina.
Maximum rating = 5
Experience a Better Way to Buy at Holm Buick GMC! We make car buying easier and more rewarding in Salina, Kansas. Every purchase comes with two years complimentary maintenance (up to 4 free oil changes, tire rotations), plus a $500 collision deductible waiver (valid for 1 year). Talk to a live person 24/7 with our friendly phone staff. Schedule service appointments conveniently online. Award-winning service: GM Certified, Genuine GM Parts, and our Abilene Collision Center.
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