Chevrolet, Dodge and GMC
New Car Dealership in Ottumwa, IA
Overall Rating
3.9/5
Read dealer reviews
Vaughn Automotive is a business proud to have been in Ottumwa since 1934. We started selling Chevrolet cars and trucks, adding the Cadillac franchise in 1941. We added the remaining General Motors franchises in 1987. We started a dealership with all the Chrysler franchises in 1985. With this many vehicle lines we are well established to meet your needs and expectations.We are an honest and sincere group of people who want to make your automotive experience a great one! Whether you purchase a new or used vehicle, visit our collision center, service or parts department, our goal is to meet and exceed your expectations.
If you're looking for service for your new Chevrolet or Dodge, Vaughn Automotive's trained mechanics can help keep your new car running like new. So give them a call!
Vaughn Automotive Reviews
Overall Rating
3.9/5
66 out of 86 people recommended this dealer
Overall Facilities:
4.7/5
Run far far away!
Reviewed by Jason Mains
in Columbia,MO
December 18, 2020
I contacted them about a 2020 Tahoe on their website at approximately 3pm. Taylor responded at 3:30 with "This is Taylor with Vaughn Automotive. I see you have inquired about the 2020 Chevrolet Tahoe! This vehicle is currently available.", I thought this was about to be a great experience but I was wrong.
She was slow to respond and kept skirting the questions I asked, but we eventually got to a place where I just called and asked for a buyers order so I could get a cashiers check from my bank. She let me know that she would have to have a salesperson contact me, wait....what?? Why have you been wasting my time if you cant help me? I eventually got a call from the salesperson at around 4:50 who asked me some basic questions to put the buyers order together all the while I'm rushing to get to the bank to get a cashiers check before my bank closes at 5. I explain to her that I am grabbing a check for the $48,000 and I live 2.5 hours away and they close at 7, Could they have someone wait 30 minutes until I arrive.
As I am having the check cut for their asking price, she informs me that they can not wait for me to get there and they could hold the car for another day for me to come up there to pick it up. I tell them to go ahead and hold the car and I will call her back with a good day for me to pick it up. I no further get into my car from the bank parking lot she calls me back to let me know that the vehicle was SOLD 2 FREAKING DAYS AGO! Why in the xxxx did you idiots not figure this out before hand? Then to have the audacity to ask if there was another vehicle they may have available. This Dealership does not care about their customers or potential customers.
I was a finance manager for a Dealership and if I had customers bringing a check and it was after closing guess what I did, that's right I waited for them to ensure that they got what they wanted and had a great buying experience. you know what else, we did not try to sell cars we did not have!
If you have a chance to purchase from these people just save yourself the time and trouble and go to a reputable place because this is not that place!
Great Place to Buy a Car!
Reviewed by Sam
in Lincoln, Nebraska
November 21, 2020
Vaughn Automotive is one of the best dealerships from which I’ve ever bought a used car. The vehicle I ended up buying was accurately described in the advertising and my salesman, Walter, made sure that I got photos of the car and provided a very detailed explanation of everything I wanted to know about it. I test drove the car, got an appraisal of my trade-in, and made a deal. No drama, no “back and forth” haggling with managers, and everyone on the sales staff was very courteous and professional. I highly recommend Vaughn Automotive to anyone looking for a new or used car.
Enjoying our Cruze
Reviewed by Go Chiefs
in Albia, IA
November 30, 2011
We were very pleased that we were able to buy the Cruze for about the same as we did our 2009 Malibu. Everything went smoothly.
