1405 SE Oralabor Road
Ankeny, IA 50021
Sales: 515-657-6578
Used Cars: 515-289-5900
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:00pm |
| Tue | 8:00am – 7:00pm |
| Wed | 8:00am – 7:00pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 8:00am – 1:00pm |
Overall Rating:
4.7 (out of 5)
97% recommend this dealer
457 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
VERY EASY TO WORK WITH.
VERY EASY TO WORK WITH. SALES AND FINANCE WORKED WELL TOGETHER. PROBABLY THE QUICKEST I'VE EVER DONE TRADING A VEHICLE AND BEEN HAPPY THE WAY IT TURNED OUT. THANKS!
Dealer Response
Brandy, your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Brown Buick GMC and we hope to see you again soon!
Maximum rating = 5
Beware of service department, I would give them a zero if
Beware of service department, I would give them a zero if I could they just want to experiment on your vehicle at your expense but they cannot diagnose anything correctly. Brought in a 2014 Chey Silverado with a hesitation in second gear under acceleration. Was assured by service department that it needed a tune up, $800 later the issue was not fixed. Returned and had a technician ride with me and was told there were tranny issues. They took the vehicle and said they replaced the torque converter (luckily I did not have to pay the $2500 for that) but it did not fix the problem, so they now recommended a rebuilt tranny for $6500, for which I agreed to. Picked up the vehicle and it still had the same issue. Returned to ask for my money back but they refused as they said it needed a tranny because they found metal chips in the fluid. Essentially they did not stand behind their work at all, and after over $7000 spent, the issue still remained. They now said that the cam was out and wanted another $7500 to fix. Essentially I left there $7000 behind and a truck with no worth, they tried to fix the issue by letting me trade it in and give me a price as if the problem did not exist. I relented and had to "settle" for trading in this truck something on their lot as I had no choice but to deal with them exclusively to salvage anything out of this deal. Although I am somewhat happy with the new vehicle the brakes squeaked and the air conditioner motor went out, which I took to another dealer to fix, as i will never use this dealership for anything ever again.
Dealer Response
Randy, thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Manager, Terry Tracy, at (515) 289-5952 to discuss your concerns, as your satisfaction is of utmost importance to us.
Maximum rating = 5
Shopping for a new car!
Karmie was amazing at helping me find what I needed and wanted! She took her time to show me a few different cars! And picking the car up, Patrick also did an amazing job at detailing the car!
Dealer Response
Elizabeth, thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
Maximum rating = 5
Bob Brown is a name that you know and trust offering the newest line up of Buick GMC models at our indoor location in Ankeny! Our indoor showroom offers you the ultimate shopping environment and we are the #1 Buick GMC dealer in Iowa. Make your way to Bob Brown Buick GMC in Ankeny today for quality vehicles, a friendly team, and professional service at every step of the way!
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