Warsaw GMC

I usually don’t leave reviews, but my experience with Warsaw GMC’s service department has been extremely disappointing. My 2019 GMC Yukon has been at this dealership since September 3, 2025 (Labor Day weekend) for a transmission replacement under warranty. After the warranty inspection and approval, I spoke with Service Manager Rick Wilson, who clearly stated that my total out-of-pocket cost would be $100 deductible. Based on that, I authorized the repair. Over a month later, on October 13, 2025, I was suddenly told I owe an extra $533.86, which was never mentioned, discussed, or approved before the work was completed. I’ve repeatedly requested a detailed, itemized invoice explaining what this charge is for and have still not received one. To make matters worse, I was told Rick is on vacation until 10/20, and that my vehicle will not be released until the additional amount is paid — even though this cost was never disclosed or authorized. All calls to the service department are recorded, and those recordings would confirm I was told my only expense would be the $100 deductible. I’ve since opened a case with GMC Corporate because this situation is unacceptable. Customers should never be surprised with hundreds of dollars in unexpected charges after repairs are completed, especially when the service center fails to communicate or obtain approval first. I’m hoping management takes responsibility, corrects this issue, and improves communication and transparency with their customers moving forward.

Matt Norman took extra good care off my wife and we are extremely happy with our experience

The staff was very courteous and accommodating. Facilities were top notch and the service was performed in a timely manner. Would recommend this dealership without reservations.